Medical Office Receptionist/ Billing Specialist

Read Before Applying:

This position requires prior hands-on experience in a medical practice. Applicants without direct medical office experience will not be considered.

Overview:

Join our dynamic healthcare team as a Medical Office Receptionist/Billing Specialist, where your energetic and detail-oriented approach will be vital in delivering exceptional patient service and efficient administrative support. In this role, you will be the friendly face and organized voice of our clinic, managing patient interactions, scheduling, insurance verification, and billing processes. Your expertise in medical coding, electronic health record (EHR) systems, and medical billing will help streamline operations and ensure accurate documentation. This position offers a rewarding opportunity to contribute to quality care delivery while honing your skills in a fast-paced medical environment.

Position Summary:

We are an established medical practice seeking an experienced Medical Office Receptionist / Medical Billing Specialist with demonstrated expertise in insurance billing, CPT/ICD-10 coding, and claims management. This is not an entry-level role. The ideal candidate understands medical workflows, insurance requirements, and patient financial communication.

Required Duties

• Greet patients warmly upon arrival, ensuring a positive first impression while managing front desk operations.
• Schedule appointments efficiently using clinic management software such as Epic, Simple Practice, or Athenahealth, coordinating care plans with our provider.
• Verify insurance coverage and benefits through insurance portals and perform insurance verification to facilitate smooth billing processes.
• Collect patient information accurately, review documentation for completeness, and update electronic health records (EHR systems).
• Process medical billing claims using CPT (Current Procedural Terminology) and ICD (International Classification of Diseases) coding standards, including ICD-9 and ICD-10 codes.
• Manage accounts receivable by following up on unpaid claims and performing medical collections to maximize revenue recovery.
• Maintain confidentiality by adhering to HIPAA regulations while handling sensitive patient data and medical records.
• Answer multi-line phone systems professionally with excellent phone etiquette, directing calls appropriately and assisting patients with inquiries.
• Support administrative tasks such as filing medical records, managing office supplies, and performing data entry with proficiency in Microsoft Office and other computer skills.
• Assist with intake procedures for new patients, take patients' vital signs while ensuring all documentation is complete and accurate for seamless service delivery.

Required Qualifications (Non-Negotiable):

• Prior medical office experience working in a medical office setting (required).
• Proficiency with electronic health record (EHR) systems such as Epic, Simple Practice,, Athenahealth, eClinicalWorks or Eaglesoft is required.
• Strong knowledge of medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), and medical billing processes is necessary to ensure accurate documentation and reimbursement.
• Experience with insurance verification, denials and appeals procedures for Medicare and other insurance providers enhances efficiency in billing workflows.
• Bilingual abilities are a plus to effectively communicate with diverse patient populations; excellent customer service skills are essential for providing outstanding patient care.
• Familiarity with office management tools like Microsoft Office Suite (Word, Excel) and multi-line phone systems supports daily operations.
• Previous clerical experience involving filing, documentation review, and administrative support contributes to smooth clinic functioning. Join us to make a meaningful difference in patient care while advancing your career in a vibrant healthcare setting!
• Strong attention to detail and compliance standards
• Professional, patient-focused communication skills

Preferred Qualifications (Strong Plus):

• Bilingual (English/Spanish)
• Sales or patient financial counseling experience
• Media or social media experience (medical practice posting, patient engagement, or marketing support)
• Experience in a private medical practice

Not a Fit If You:

• Do not have medical office or billing experience
• Have only retail, general administrative, or call-center experience
• Are seeking an entry-level or training-only role

What We Offer:

• Competitive compensation based on verified experience
• Professional and stable work environment
• Long-term growth opportunity within the practice

How to Apply:

Apply on Indeed with your resume. Applications without medical experience will be declined.

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Application Question(s):

• Do you have prior hands-on experience working in a medical office or clinical practice (not general administration or retail)?

Do you have direct experience with medical insurance billing and claims submission?
Have you personally worked with CPT and ICD-10 codes in a medical billing or administrative role?
Which tasks have you personally performed in a medical practice? (Select all that apply)
☐ Insurance eligibility verification
☐ CPT/ICD-10 coding
☐ Claims submission
☐ Denial management / appeals
☐ Payment posting & EOB review
☐ Patient billing & collections
Which EMR/EHR systems have you used in a medical setting?
Do you have experience discussing treatment costs, insurance benefits, or payment options with patients?
☐ Yes
☐ No
Do you have experience assisting with media or social media for a medical practice (posting, engagement, content support)?
☐ Yes
☐ No

Experience:

• Medical billing/CPT coding: 1 year (Required)

Work Location: In person