Medical Operations Manager II

The Medical Operations Manager II is responsible for the financial performance and revenue growth for their locations (up to 3 stand-alone offices). The Medical OM II ensures that each OM and/or AM achieves a high level of employee engagement that consistently produces a Perfect Patient Experience and financial results. The Medical OM II understands and communicates a vision for their offices that encompasses an overall growth strategy while driving PDS’s mission and culture in each of their locations. The Medical OM II effectively utilizes the resources provided by support departments and ensures each supported clinician achieves their practice goals. The Medical OM II is an expert in their local markets, leveraging best practices for patient acquisition and retention, and provides the leadership and guidance to achieve individual and team success.

Responsibilities

• Oversee performance and day-to-day administrative functions of business operations, clinical operations and quality of patient experience leading by example, adhering to standard operating procedures and meeting deadlines
• Manage P&Ls and drive year over year revenue and profit growth. Implement, and ensure adherence to cash management and accounting protocols
• Identify staff and develop talent by providing effective leadership, coaching and mentoring includes identifying opportunities for improvement
• Manage budget including optimizing resources, overseeing expenses to achieve monthly budget, and overseeing medical, people costs and office supply inventory
• Oversee HR related functions including maintaining efficient staffing levels, interviewing, hiring, training, conducting performance evaluations, and developing improvement plans
• Ensure patient experience and clinical quality objectives are obtained includes resolving patient issues by developing timely, effective, logical and creative solutions
• Collaborate with marketing to develop and implement effective marketing programs to grow the business
• Develop, implement, and ensure adherence to office values based on the PDS “We Believe” statement to ensure team members continually focus on the Perfect Patient Experience (PPE). Ensure every patient has a positive experience in the office and collaborate with doctors to develop patient communication skills and patient experience goals for the team, so patients are Healthier, Happier and refer others
• Effectively implement best operational practices and ensure compliance with state and local regulations
• Other duties as assigned by management

Qualifications

• Equivalent to high school diploma or general education degree (GED)
• At least 5 or more years of related work experience in medical/dental. Operational management knowledge of medical/dental offices
• Experience leading a team, mentoring and coaching team members

Preferred

• Bachelor’s Degree from an accredited college in Business or related field
• Knowledge of Microsoft Office—Outlook, Word, Excel, PowerPoint
• Proficiency working in Epic EHR
• 2 or more years’ experience leading multi-unit teams

Knowledge/Skills/Abilities

• Results Oriented (energetic self-starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results)
• Effective Team Builder (character/integrity, communicates openly and effectively, crucial conversations, motivator/inspirer, educator/trainer, promotes learning, effective assessor of talent, consistent)
• Customer Service Advocate (flexible and adaptive, empathetic, passionate, ethical)
• Process Focused Operator (data driven decision-maker, detailed, organized and structured, comprehensive knowledge of all operational processes, computer proficient)
• Financial Acumen (understands profit drivers, utilizes metrics to manage, builds the financial understanding of staff and clinicians, understands local market drivers and competition)
• Influencer (active listener/observer of behavior, builds trust with those requiring coaching, creates a win/win need for change, tailors coaching style to the individual's needs, recognizes and celebrates improvement to sustain change)
• Requires knowledge of medical plans, fees, general plan design, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and business reporting techniques, and business principles of profit and loss statements
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Flexibility in adapting processes to meet unique needs
• Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle employee relations issues
• Strong abilities in managing the daily operations of department(s) or work unit while developing short to medium term (1-3 years) goals
• Fostering employee development by providing a supportive learning environment
• Highly developed teambuilding, influencing, and collaboration skills
• Ability to direct the work of others and work as a team leader in attainment of goals
• Ability to interpret and apply policies and procedures
• Ability to handle and maintain extreme confidentially with employee records, compensation information, etc.
• Ability to draw valid conclusions, apply sound judgment in making decisions and make decisions under pressure

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community