Medical Receptionist

Job Summary:

The Receptionist at a Medical Examination Centre serves as the first point of contact for patients, clients, and visitors. This role involves managing front desk operations, handling patient registration, scheduling appointments, and coordinating with medical staff to ensure smooth and efficient patient flow. The receptionist must maintain a professional demeanour, possess strong communication skills, and uphold the confidentiality and sensitivity of medical information.

Key Responsibilities:

• Greet and assist patients, visitors, and vendors in a courteous and professional manner.
• Answer incoming calls, respond to inquiries, and direct calls to appropriate personnel.
• Register patients, collect and verify personal and professional details.
• Schedule, reschedule, and confirm appointments and medical examinations.
• Coordinate with doctors, nurses, and technicians to ensure timely service delivery.
• Maintain and update patient records and appointment logs in the clinic management system.
• Handle billing, payments, and issue receipts as required.
• Provide information about examination procedures, preparation requirements, and report collection.
• Ensure the waiting area and reception are clean, organized, and presentable at all times.
• Manage office supplies and support administrative tasks as needed.
• Maintain patient confidentiality in accordance with company policies or relevant privacy laws.

Qualifications and Skills:

• Education: Any stream graduate or equivalent; diploma or certificate in medical office administration is preferred.
• Experience: Minimum 2 years of experience in a similar role, preferably in a medical or diagnostic facility.
• Skills:
• Excellent verbal and written communication skills.
• Proficiency in using computer systems and appointment scheduling software.
• Strong organizational and multitasking abilities.
• Polite, empathetic, and customer-oriented approach.
• Basic knowledge of medical terminology is a plus.
• Ability to always maintain confidentiality and professionalism.

Working Conditions:

• Full-time position; may require occasional weekend or extended hours based on clinic needs.
• Work is performed in a clinical environment with frequent interaction with patients and staff.
• May involve prolonged periods of sitting and computer use.

Key Attributes:

• Friendly and approachable
• Highly reliable and punctual
• Attentive to detail
• Able to work under pressure
• Team player with a service-first attitude

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Work Location: In person