Medical Receptionist/Front Desk/Scheduler - Spanish Speaking Preferred

Do you have a keen eye for detail, friendly disposition, and willingness to learn? Apply now, because we cannot wait to hear from you!

We are looking for a detail-oriented, friendly, and dependable Medical Receptionist to join our front desk team in Nolensville. Our receptionists are essential members of Team Nurture — you are the first impression our families receive, and that matters deeply to us. If you take pride in your work, communicate with warmth and professionalism, and thrive in a fast-paced clinical environment, we want to hear from you.

WHO WE ARE: Nurture Pediatrics is a physician-owned and operated independent pediatric practice serving families across Smyrna and Nolensville, TN for over 22 years. We are a recognized top-performing pediatric practice and certified Patient-Centered Medical Home (PCMH), providing care from newborns through age 21. We are not corporate medicine — we are a high-standard, relationship-driven team that takes pride in the families we serve and the culture we protect. Learn more at nurturepediatrics.com.

Responsibilities:

• Answer multi-line phone and direct caller to the appropriate party or handle the caller’s needs.
• Take detailed messages for doctors and staff
• Patient registration via electronic health record. This includes verifying benefits, obtaining referrals, authorizations and posting payments.
• Schedule patient appointments via EHR.
• Greet patients upon arrival, arrive patient and obtain insurance and necessary documentation.
• Process payments from patients.
• Appointment reminder phone calls.
• Provide patients with support and guidance as needed.
• Maintain business inventory.
• Maintain confidentiality of all doctor, staff and patient information.

Responsibilities

• Answer and manage a multi-line phone system, directing callers appropriately and handling needs with professionalism and care
• Register patients and verify insurance benefits, obtain referrals and authorizations, and post payments via electronic health record (EHR)
• Schedule and confirm patient appointments and conduct appointment reminder calls
• Greet patients upon arrival, check in and obtain necessary documentation and insurance information
• Process patient payments accurately
• Take detailed messages for providers and staff
• Maintain confidentiality of all patient, provider, and practice information in accordance with HIPAA
• Support patients and families with guidance and a positive experience at every interaction
• Maintain business inventory and contribute to a clean, organized front desk environment

Requirements

• Minimum 1 year of Medical Receptionist experience in a healthcare setting — required
• High school diploma or equivalent — required
• Meticulous attention to detail with the ability to manage multiple tasks simultaneously
• Professional phone etiquette and strong verbal and written communication skills
• Working knowledge of medical terminology; familiarity with HIPAA regulations, ICD and CPT coding a plus
• Experience with Office Practicum EHR preferred
• Strong team player who is also self-motivated and dependable
• Demonstrated commitment to attendance and reliability
• Must consent to background check and drug screening
• Spanish language proficiency preferred

Benefits

Benefits eligibility begins after 90 days of employment. Nurture Pediatrics offers a comprehensive package including:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Matching
• Health Savings Account (HSA)
• Short-Term & Long-Term Disability Insurance
• Life Insurance
• Cancer Insurance
• Accident Insurance
• Paid Time Off / Vacation Accrual

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• How many years of Medical Receptionist experience do you have in a clinical or healthcare setting?

☐ Less than 1 year
☐ 1 – 2 years
☐ 3 – 4 years
☐ 5 or more years

• Do you have experience verifying insurance benefits, obtaining referrals, and processing prior authorizations?

☐ Yes, routinely
☐ Yes, occasionally
☐ No

• Do you have experience collecting and processing patient payments at the point of service?

☐ Yes ☐ No

• Do you have experience working in a pediatric or high-volume outpatient clinical environment?

☐ Yes — pediatrics specifically
☐ Yes — other outpatient setting
☐ No

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person