Medical Scribe

Position: Medical Scribe

Reports To: Technician Manager

FLSA: Non-exempt

Job Summary:

Medical Scribes are individuals trained in medical documentation who assist a physician throughout their shift. The primary goal of a Medical Scribe is to increase the efficiency and the productivity of the physician they are working for. The Medical Scribe allows the doctor to focus on what is most important, the patient.

Job Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception/call center area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protects patients' rights by maintaining confidentiality of personal and financial information, HIPPA compliancy.
• Maintains operations by following policies and procedures; reporting needed changes.
  
  
  

Other Duties include:

• E-Fax Management and delivery to appropriate employees.
• Received Outside Post ops- filed A-Z in appropriate binder
• Received Outside H&P, EKG, etc- filed A-Z in appropriate binder
• Received Non-Urgent Review- Letters from MDS -filed A-Z in appropriate binder
• Manage pre-appointment chart notes
• Collect chart notes from referring doctors prior to patient appointment.
• Manage outbound referrals o In Management Plus (DLV referred to)- document appropriately
• Outbound referral binder
• Follow up with referring OD’s and MD’s on status of the referral
• Log all outbound referrals
• Follow up to ensure letters are received and reviewed by the Dougherty Laser Vision Clinical Director
• Follow up to ensure patients return to see Dougherty Laser Vision postoutbound referral
• Update Shared Drive continuously with new outbound referral log
• Manage dictation letters for Clinical Director o Send letters to referring doctors from referred patients within 24 hours of Work directly with Clinical Director to ensure letters are completed and sent for all referred patients
• Medical Records to Manage Medical Records
• Purge and Store Files within 2 Years
• Keep Records Tidy & Alphabetized.
• Manage Records Release Forms & handle within 24 hours
• o Obtain Dr. Dougherty Signature on all medical release forms
• o Mail patient medical records as needed
• Create, manage, and maintain medical records release log
• Taking and posting phone payments towards patient's accounts
  
  
  

Education & Experience

• Excellent written and verbal interpersonal skills; including the ability to interact with people at all levels of the organization including the executive leadership team is required.
• Bachelor’s degree in healthcare field preferred
• Successful completion of Medical Assistant training program an asset
• Experience with medical terminology
• Excellent computer skills
• Strong attention to detail
• Excellent bedside manner
  
  
  

Physical Requirements

The physical demands and characteristics of the work environment described here are representative of those that could occur in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel for this role is a requirement of employment.

Must be able to remain in a stationary position for a minimum of 4 hours and a maximum of 8 hours during the workday.

Frequently moves items weighing 10-15 lbs.