Membership Consultant cum Receptionist

Job Summary:

We are seeking a friendly, proactive, and results-driven Membership Consultant cum Receptionist to join our team here at CHALK TRAINING GROUND. This dual-role position combines front-desk duties with membership sales responsibilities. The ideal candidate will serve as the first point of contact for all visitors and potential members, ensuring a welcoming experience while actively promoting our services and converting leads into members.

Key Responsibilities: Reception Duties:

• Greet members, guests, and visitors warmly and professionally.
• Answer and direct phone calls and respond to emails or inquiries.
• Schedule appointments, tours, and classes as needed.
• Handle check-ins and check-outs using the front desk system.
• Maintain cleanliness and orderliness of the reception area.
• Manage member accounts, including updates and payment processing.
• Monitor inventory and supplies (e.g., brochures, towels, forms) and report shortages.

Membership Sales & Consultation:

• Promote membership packages and services to prospective members.
• Conduct facility tours and explain available amenities and benefits.
• Follow up on leads and inquiries via phone, email, or SMS.
• Assist in organizing promotional events and campaigns to attract new members.
• Achieve monthly sales targets and KPIs.
• Maintain accurate records of all prospects, conversions, and consultations.
• Provide exceptional post-signup support and onboarding to new members.

Qualifications and Skills:

• Proven experience in customer service, sales, or front desk operations.
• Excellent interpersonal and communication skills.
• Professional appearance and a positive, enthusiastic attitude.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with CRM or front desk software is an advantage.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Previous experience in a fitness, hospitality, or service-oriented environment is a plus.

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED4,000.00 per month

Experience:

• Membership Consultant: 2 years (Required)
• Receptionist: 1 year (Required)
• UAE: 1 year (Required)

Language:

• Fluent in English (Preferred)

Location:

• Dubai (Required)