Memberships Specialist

The Membership Specialist supports and oversees the planning, coordination, and implementation of various strategic initiatives and projects related to the work of the Memberships department.

The Membership Specialist is responsible for developing, managing, and growing relationships with general members and high net worth individuals. This role involves creating personalized membership experiences, coordinating exclusive events, and implementing strategies to increase engagement and retention among affluent supporters.

This role requires a lot of problem-solving and multitasking. It involves driving and coordinating multiple aspects of several projects in a fast-paced and evolving work environment, communicating issues and risks, and coming up with solutions.

Key Responsibilities:

· Develop and maintain strong, personalized relationships with members from their tiers of focus, ensuring exceptional service and tailored engagement opportunities.

· Act as a primary point of contact for high-level members, responding promptly and thoughtfully to inquiries, requests, and feedback.

· Collaborate with museum leadership and external programming partners to identify and connect with potential members.

· Design and implement customized membership programs, benefits, and experiences for members, such as private tours, exclusive previews, and bespoke events.

· Monitor and evaluate the impact of membership programs, making data-driven recommendations for continuous improvement.

· Collaborate with the development team to align tier-specific engagement with broader membership goals.

· Plan and execute exclusive events for different tiers, ensuring exceptional quality and personalized experiences.

· Coordinate event logistics, including vendor selection, invitations, venue setup, and guest lists.

· Partner with the events and marketing teams to promote events to members and increase attendance.

· Work with development and communications teams to create customized stewardship plans for different membership tiers, ensuring consistent, meaningful engagement.

· Identify opportunities for deeper involvement, such as patron programs, board memberships, or philanthropic initiatives, where applicable.

· Support the preparation of annual giving reports and impact summaries for HNWI and Institutional members.

· Collaborate with the Communications Specialist to create digital and print marketing materials tailored for the member tiers, ensuring messaging is consistent, sophisticated, and aligned with the company brand.

· Collaborate on social media and public relations strategies to highlight member initiatives and events.

· Provide inputs to the development of and periodic improvement of digital platforms utilized for the membership program, this includes and is not limited to, CRM, Company Website (Membership section), Membership app.

· Maintain accurate records of member interactions, event attendance, and program impact in the CRM system.

· Analyze membership data to identify trends and insights that can enhance member engagement.

· Generate regular reports on membership metrics to guide department strategies and assess program success.

· Perform any other tasks assigned by the Line Manager.

Qualifications:

· Bachelor’s degree in marketing, Communications, Business Administration, or a related field.

· Project Management Professional (PMP) certification is a plus.

· 3-5 years of experience in relationship management, membership, or development, with a focus on member engagement; experience in event planning and execution, especially for high-profile or exclusive gatherings

· Proficiency in CRM systems and membership management software, with advanced knowledge of Microsoft Office Suite.

· Strong interpersonal and communication skills and high emotional intelligence and discretion, with the ability to build trust and rapport with high-profile individuals.

· Require an understanding of HNWI communications.