Merchandiser – Brand Operations

Key Responsibilities:1. Strategy & Planning

• Collaborate with Founders to define collection strategies, launch timelines, and pricing models.
• Analyze sales data, customer insights, and market trends to drive operational and product decisions.
• Optimize supply chain efficiency, stock levels, and turnaround time to ensure scalability.
• Align sourcing, production, and inventory planning with business goals and growth targets.

2. Vendor & Factory Coordination

• Manage day-to-day communication with suppliers and factories from sample development to bulk production.
• Negotiate timelines, MOQs, and costs while maintaining a balance between quality, speed, and profitability.
• Ensure compliance with brand quality, ethical, and sustainability standards.

3. Operations & Execution

• Oversee sourcing, production, inventory, warehousing, and dispatch end-to-end.
• Create and implement SOPs for sampling, QC, stock management, and dispatch workflows.
• Ensure smooth order flow and efficient warehouse operations.
• Take full ownership of all daily operational tasks and problem-solving.

4. Customer Service & Experience

• Manage customer service operations and ensure timely issue resolution.
• Analyze returns and exchanges to identify process or product gaps.
• Maintain Monotone’s brand promise of quality, reliability, and customer satisfaction.

5. Quality Control & Assurance

• Set up quality checkpoints across the production process.
• Ensure garments meet brand standards for fit, stitching, packaging, and finishing.
• Identify recurring issues and implement corrective actions.

6. Logistics & Dispatch

• Coordinate with courier partners for timely pickups and deliveries.
• Manage invoicing, packaging, and dispatch documentation.
• Track RTOs and implement measures to minimize delivery issues.

7. Cross-Functional Collaboration

• Serve as the communication bridge between design, marketing, sales, and logistics teams.
• Keep teams updated on production timelines, stock status, and dispatch schedules.
• Support marketing campaigns with timely product readiness and availability.

8. Continuous Improvement

• Track operational KPIs: production efficiency, delivery timelines, RTO rates, and stockouts.
• Explore new fabrics, vendors, and technologies for cost efficiency and innovation.
• Recommend process improvements, tools, and automations to scale operations effectively.

Requirements:

• Bachelor’s degree in Operations, Supply Chain Management, Business Administration, or related field.
• 3–6 years of experience in apparel, fashion, or lifestyle operations (preferred).
• Strong vendor management and negotiation skills.
• Proficiency in Excel, ERP systems, and operational dashboards.
• Excellent communication, planning, and leadership skills.
• Ability to multitask and deliver in a fast-paced, growth-driven environment.

Job Type: Full-time

Pay: ₹12,498.53 - ₹50,692.75 per month

Benefits:

• Provident Fund

Work Location: In person