Mid-Level - Account Manager - Robusta - Octopus

We are seeking a proactive and client-oriented Account Manager to oversee customer relationships and ensure the delivery of high-quality service and solutions. The ideal candidate will act as the main point of contact for clients, drive client satisfaction, and identify opportunities for business growth through strong relationship management and strategic account planning.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
• Understand client needs and objectives to offer tailored solutions and ensure client satisfaction.
• Manage the day-to-day communication, project updates, and issue resolution with clients.
• Coordinate internally with cross-functional teams (sales, marketing, operations, finance, etc.) to deliver successful outcomes.
• Monitor account performance, prepare regular reports, and provide insights or recommendations for improvement.
• Identify and pursue opportunities to grow existing accounts through upselling or cross-selling.
• Support the negotiation and renewal of contracts and agreements in alignment with company objectives.
• Stay updated on industry trends, competitors, and market conditions to provide strategic input.
• Ensure all client deliverables are completed on time, within scope, and aligned with quality standards.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3–5 years of experience in account management, client servicing, or a related role (experience in [industry] is a plus).
• Proven ability to manage multiple accounts and meet performance targets.
• Strong communication, negotiation, and presentation skills.
• Excellent organizational and time management abilities.
• Problem-solving mindset with a focus on customer satisfaction and retention.
• Proficiency in CRM software and MS Office (especially Excel and PowerPoint).
• Team player with a positive attitude and the ability to work cross-functionally.