Mobile Medical Assistant/Phlebotomist (Bilingual: Spanish)

About us:

At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are.

Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations.

At POD Health, we strive to make healthcare personal, proactive, and accessible for all.

Reports To: Team Lead

Job Summary: The Mobile Medical Assistant/Phlebotomist will play a crucial role in ensuring the smooth operation of POD Health’s pop-up clinics and providing direct support to Nurse Practitioners (NPs) and other providers. This role involves traveling across the five boroughs of New York, Westchester, and other designated locations to assist with wellness checks, flu, and other vaccinations, as well as employee physicals and screenings. The Medical Assistant will also fulfill key clerical and patient care responsibilities, including registering patients, taking vital signs, assisting with specimen collection, and maintaining an organized clinical environment. This position requires a proactive, compassionate individual who excels in patient interactions and works effectively in mobile and dynamic healthcare settings.

Schedule: Monday to Friday, 9:00 AM - 5:00 PM.

This is a Field-Based Role requiring the use of your own vehicle.

Travel Requirement: Requires travel 3-5 days per week, using your own vehicle, to various True Care offices across the five boroughs, Westchester, and other designated locations. This position has a monthly stipend for traveling expenses.

Key Responsibilities:

• Travel to various POD Health and True Care offices across the five boroughs of New York, Westchester, and other designated locations, providing support for employee physicals, screenings, wellness checks, flu, and other vaccinations.
• Assist in the setup and smooth operation of pop-up wellness clinics.
• Greet and register patients.
• Fulfill clerical responsibilities, including verifying insurance eligibility, obtaining diagnostic reports, updating patient demographics, and ensuring all incoming/outgoing referrals are booked and addressed accordingly.
• Answer phones, respond to inquiries, and triage calls to the appropriate personnel.
• Check all incoming faxes and distribute accordingly.
• Make courtesy calls and appointment confirmations and referrals for POD Health, True Care or for office/Urgent Care patients.
• Reschedule no-show appointments and input patient data into the EMR system.
• Fulfill patient care responsibilities, including taking vital signs, updating patient history, collecting blood, urine, and stool specimens, and assisting providers/Nurse Practitioners (NPs) in the exam room.
• Assist and support Nurse Practitioners (NPs) or other providers in patient care, exams, and procedures as needed.
• Be responsible for learning the use of all current and future equipment used for patient assessment and diagnosing.
• Check expiration dates on materials and medications, discarding expired items.
• Complete weekly and monthly inventory for all supplies, medical and office.

Required Qualifications:

• Active driver's license and vehicle to travel across the five boroughs of New York, Westchester, and other designated locations as needed.
• Bilingual – English & Spanish.
• Phlebotomy Certification Required
• High School Diploma or GED.
• 2-3 years of relevant experience in a healthcare setting.
• Proficiency in using EMR systems (experience in AdvancedMD is a plus).
• Strong organizational skills to manage patient records and appointment scheduling.
• Excellent interpersonal skills for patient and healthcare team interactions.
• Exceptional customer service skills to provide empathetic and supportive patient interactions.

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
  
• Professional development opportunities
• Mission-driven work in an innovative healthcare space