Monitoring Engineer

The Remote Team Monitoring Officer plays a critical role in ensuring the productivity, attendance, and ethical conduct of team members across different shifts and job sites. This role involves real-time monitoring of team activities, updating attendance and schedules, scoring KPIs, and ensuring adherence to company policies across various communication tools and platforms.

Key Responsibilities:

Daily Responsibilities (All Shifts):

• Fill out the Daily Attendance Sheet using the Daily G-Meet Report.
• Monitor assigned team members via Google Meet every 10-15 minutes.
• Take screenshots of team members during work hours and share them in their respective WhatsApp groups.
• Evaluate and score workers using Ethics KPI and Daily ME Job KPI (focus, speed, vibe) up to 4x per shift.
• Track WhatsApp activity of all workers, especially during bio or meal breaks. Follow up on late returns.
• Update the Attendance Sheet before the end of each shift, including login/logout times.
• Update and track the daily work schedules using the Back Office tracker.

Additional Responsibilities for 2nd, 3rd Shifts, and Weekends:

• Monitor attendance handover from 1st shift and update logs accordingly.
• Track all activities at job sites using the Reolink App (e.g., Robinsons, Geneva).
• Watch for suspicious activities or unauthorized access.
• Trigger alarms, notify guards, or escalate to managers/security company as necessary.
• Report incidents via WhatsApp group with screenshots.
• Continue KPI scoring and WhatsApp tracking for all assigned personnel, including the Pakistan Team.

Tools and Platforms:

• Google Meet – For real-time monitoring of team activities
• WhatsApp – For communication, activity logging, and worker follow-up
• Google Sheets (Daily G-Meet Report, Back Office Tracker) – For attendance, KPI scoring, and task updates
• Reolink App – For surveillance monitoring of job sites
• Snipping Tool / Screenshot Utility – For documentation of team activities

Skills & Qualifications:

• Strong attention to detail and time management skills
• Excellent communication skills via WhatsApp and email
• Proficient in Google Workspace (Sheets, Meet, Drive)
• Ability to multitask across multiple monitoring tools and teams
• High level of integrity and discretion in handling sensitive information
• Prior experience in remote monitoring, coordination, or team supervision is a plus
• Willingness to work across shifts and weekends

Performance Metrics:

• Accuracy of attendance logs and schedule updates
• Timeliness and completeness of KPI scoring reports
• Responsiveness in reporting site and worker issues
• Consistency in monitoring and follow-through on worker activity

Job Type: Full-time

Pay: Up to Rs360.00 per hour

Expected hours: 40 per week

Work Location: Remote