Potential Assistant Manager

Hyderabad, Pakistan

Compzny : EFU LIFE ASSURRANCE
Education : Must Be Bachelors Degree
A "potential" assistant manager role would
support the department's daily operations by assisting with customer inquiries, policy administration, claims, and staff training, while ensuring regulatory compliance and contributing to operational efficiency and customer satisfaction goals
.
Key responsibilities include supervising junior staff, generating reports, and collaborating with other teams to enhance service delivery and achieve business objectives.
Core Responsibilities
Operational Support: Oversee daily operations, ensuring a smooth workflow and the implementation of company policies and procedures.
Staff Management: Train, guide, and motivate junior staff, conduct performance reviews, and manage staff scheduling to ensure adequate coverage.
Customer Service: Handle customer inquiries, resolve basic complaints, and ensure excellent customer service across all interactions.
Policy & Claims Assistance: Support senior management in policy administration, claims processing, and responding to client coverage queries.
Reporting & Analysis: Prepare and analyze reports on department performance, monitor key performance indicators (KPIs), and provide insights to senior management.
Compliance: Ensure adherence to industry regulations, company policies, and other relevant guidelines.
Key Skills and Qualifications
Strong communication and interpersonal skills for effective team and customer interaction.
Leadership and motivational abilities to guide and inspire a team.
Organizational and time management skills to handle daily operations and scheduling.
Analytical skills to interpret performance data and identify areas for improvement.
Knowledge of insurance products, policies, and regulatory requirements.
Experience with client management, sales, and retention (especially in specific insurance types).
Collaboration: Work with other departments and internal and external stakeholders to align on goals, gather insights, and co-create solutions.