Multi Unit Manager (F&B / Coffee Chain)

Job Overview:

We are seeking an experienced Multi Store Manager to oversee operations across multiple outlets within a leading international coffee chain. The role is responsible for driving sales performance, implementing operational standards and SOPs, ensuring consistent customer experience, and developing high-performing store teams. The ideal candidate will have strong experience in coffee shops or quick service restaurant (QSR) environments and a proven ability to manage multi-site operations effectively.

Key Responsibilities:

• Develop and implement comprehensive sales plans to achieve revenue and growth targets across designated outlets.
• Oversee day-to-day operations of multiple stores to ensure smooth functioning and brand consistency.
• Implement and monitor operational standards and SOPs across all assigned outlets.
• Conduct regular store audits to ensure compliance with company policies and service standards.
• Provide structured training to store managers and teams on SOPs, customer service, and operational excellence.
• Maintain accurate records of sales performance, SOP implementation status, and training activities.
• Analyze sales data, identify gaps, and implement corrective action plans.
• Lead, mentor, and manage store teams to enhance productivity and employee engagement.
• Ensure high standards of customer service and brand experience across all outlets.

Qualification & Experience:

• Bachelor's/Master's Degree required
• Minimum 5 years of total experience, including at least 2 years in coffee shops or quick service restaurants (QSR).
• Proven experience in multi-store management, SOP implementation, and team training.
• Strong leadership, analytical, and performance management skills.
• Excellent communication and coordination abilities.

This role is ideal for a results-driven professional passionate about operational excellence and team development within the F&B retail sector.

Location: Gulberg 3 Lahore

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• Store Manager: 5 years (Preferred)

Location:

• Lahore (Required)

Work Location: In person