Multicultural Social Service Specialist

Richland Library is seeking to hire a Full-Time Multicultural Social Services Specialist at our Main location.

Sample Duties:

• Provide direct services in Spanish and/or English to library customers one-on-one and in groups to include resource referrals, job searching, digital literacy, interpreting documents, and reference, research and reader’s advisory services
• Assist library customers whose primary language is Spanish and Staff helping customers who speak Spanish throughout the Library System in person, by phone or by email.
• Assist customers in accessing community services, fill out applications, and understand information from social service organizations. Such services might include providing assistance with Medicare, Medicaid, Benefit Bank, Affordable Care Act benefits, bus voucher and Social Security benefits
• Coordinate and collaborate with Library Staff to create, enhance and promote print materials, programs and services to international, multicultural, diverse customers whose primary language is not English

TRANSLATION AND INTERPRETATION SUPPORT:

• Provide direct oral and written translation and interpretation services for Spanish-speaking clients in library and community settings
• Coordinate language access services as needed, connecting clients and staff with appropriate interpretation resources when direct services are not available

DOCUMENTATION AND REPORTING:

• Maintain accurate and timely documentation of client interactions, referrals, service plans, and outcomes in compliance with agency and library standards
• Track client progress and service plan adjustments over time; contribute to program reporting by collecting and presenting relevant data and outcome metrics

PROFESSIONAL KNOWLEDGE:

• Bilingual fluency in Spanish and English
• Demonstrated experience with and appreciation for global cultures
• Applies knowledge of trends, issues, best practices for serving language learners, new immigrant populations, English as a Second language development and literacy, and diverse books, materials, programs, and services primarily for Spanish-Speaking communities

FOUNDATIONAL REQUIREMENTS:

• Learn and consistently exhibit Richland Library’s brand promises in all interactions with customers and colleagues; provide outstanding customer service to all internal and external customers
• Required to work hours to cover programs and events scheduled for late afternoons, evenings and weekends based on organizational needs and job requirements
• Mobile services routinely involve driving, loading, lifting, moving, sitting on floor and working outdoors
• Follow organizational, County, and public health and safety guidelines and protocols and perform job functions in a safe manner and report all safety hazards
• Assist Manager, library administrators, work groups, and other staff by collecting, reporting, and presenting relevant statistical information and data

Minimum Requirements:

• Bachelor’s degree; supplemented by one (1) year of directly related work experience; or an equivalent combination of education, certification, training and/or experience.
• Bilingual fluency in Spanish and English is required
• Certification in translation or interpretation from a recognized professional organization is required (e.g., American Translators Association or equivalent credentialing body)
• Experience working with children and families preferred.
• Required to possess and maintain a valid State of South Carolina Driver’s License and the ability to drive a Library owned vehicle including a transport van per established policies, procedures, and safety guidelines

Preferred Qualifications:

• One (1) year of experience working in a library, community, or youth program and understanding of the purpose and services of public libraries.
• Regular attendance at work on-site is essential to maintain the necessary teamwork, personal interaction, and supervision that this position requires.

Location, Salary & Hours:

Where: Richland Library Main, 1431 Assembly Street, Columbia, SC 29201

Salary: $50,000 plus excellent benefits.

Hours: 37.5 hours per week to include some nights and weekends: Monday - Friday 9:00 am - 5:30 pm

Job Role & Level: P1; Pay Grade & Salary Band: 5; FLSA Status: Exempt

** Richland Library may change location and schedule of any library job.

Deadline: Open Until Filled. However, we reserve the right to close this posting without notice. We encourage applicants to apply as soon as possible.

No phone calls and/or in person inquiries regarding status of applications. Applicants selected for interview will be contacted by phone.

APPLY HERE!

Why the Richland Library?

Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state-of-the-art technology, a great variety of literary and cultural programs and 13 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike.

The Richland Library is an award-winning, forward-thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfill our mission to help our customers learn, create and share.

We are guided by our shared Vision: “to enhance the quality of life for our entire community”; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.