Naven Health - Intake Coordinator

Delivering an exceptional infusion experience, everywhere. Delivering on our unyielding commitment, always.

Naven Health is a nationwide home infusion nursing network and clinical platform focused on delivering specialized, truly exceptional infusion care. With over 1,600 team members, including over 1,500 nurses, we are a company aligned to the values of the nurses at our center – to provide an exceptional infusion experience, everywhere. Naven Health delivers home infusion services for a broad range of specialized therapies, as well as clinical trial services and special programs for pharmaceutical manufacturers. Joining the Naven Health team means being a part of a dynamic and growing organization that is dedicated to our customers, our teammates, and the patients we serve.

Job Description Summary:

The Intake Coordinator is a vital part of the customer referral process and is responsible for the timely entry of all new referrals provided to company. An effective Intake Coordinator should be able to communicate efficiently and stay organized in a fast-paced environment

Job Description:

Job Responsibilities (listed in order of importance and/or time spent)

• Collect, review, and input all referrals received in a timely manner.

• Possess excellent communication and written skills to effectively and professionally speak to employees, patients, and customers.

• Work collaboratively with other members of the intake team in an organized manner to accomplish daily intake goals.

• Answer all calls coming into Naven in a professional and courteous manner, and transfer to appropriate team members.

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e., hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No

Basic Education and/or Experience Requirements

• High School Diploma

• Minimum 6 Months of direct customer service experience.

Basic Qualifications

• Good time-management skills with the ability to handle various open referrals simultaneously

• Excellent verbal, written communication skills and critical thinking skills

• Communicate in a timely manner

Physical Demand Requirements

• Ability to work on a personal computer or laptop computer for extended periods of time.

• Occasional bending, stooping, reaching

Travel Requirements: (if required)

• N/A

Preferred Qualifications & Interests (PQIs)

• Previous healthcare intake experience

• Minimum of 6 months - 1 year of healthcare experience.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $16.32-$22.71

Benefits:

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Naven Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.