Customer Service & Scheduling/Dispatch Coordinator

Looking for a highly organized, proactive individual who can manage customer communications, coordinate appointments, and keep our field operations running smoothly. Dispatching experience is essential. Your ability to juggle multiple tasks and quickly learn our systems will make you a key player on our team.

This is an in office position, working alongside our manager and team (not a remote role). 9am-5pm Monday through Friday.

Job Description:

You will be the main point of contact for customers and a vital link between our field technicians and clients. This role requires someone who can multitask efficiently, learn quickly, and take initiative.

Key Responsibilities:

• Answer incoming calls promptly and professionally.
• Make outgoing calls to customers regarding scheduling, follow-ups, and service updates.
• Respond to customer emails and online inquiries in a timely and friendly.
• Learn and retain pest control information to assist customers effectively.
• Schedule and coordinate appointments with field technicians.
• Strategically assign jobs based on technician routes and customer locations.
• Use Google Sheets to track and update information.
• Learn and utilize our in-house customer management system efficiently.
• Assist with general office duties and provide support as needed.

Qualifications & Skills:

• Dispatching or scheduling experience is required.
• Strong multitasking and time management skills.
• Quick learner with the ability to retain and apply new information.
• Excellent communication skills (phone, email, in-person).
• Highly organized and detail-oriented.
• Comfortable with technology and learning new software tools.

Why Join Us:

• Work in a supportive team environment.
• Opportunities for growth and skill development.
• Play a crucial role in keeping our operations running smoothly.

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• Do you have prior experience scheduling service appointments?

Work Location: In person