Network Operations & Customer Experience Specialist

A telecommunications company is seeking a Customer Service Executive to provide level 1 support for telecom services. The ideal candidate will have 5-10 years of customer service experience in network operations, strong technical knowledge, and excellent communication skills. Responsibilities include diagnosing network issues, collaborating with teams for service delivery, and maintaining documentation according to ITIL processes. This full-time position is based in the Riyadh Region with a negotiable salary.