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Network Support Engineer

Job Overview:

  • Hired engineers will undergo extensive, all-round training for initial 4 weeks and thereafter they will be placed in Technical Assistance Center (TAC).
  • They will handle technical queries of customers telephonically relating to Nayatel's FTTH services in TAC.
  • All manpower requirements in departments like Transmission, IP-Core, Systems, NGN, Access, Electrical and Video Headend are covered by transferring engineers from TAC on merit.
  • Responsible for timely and efficient telephonic support to customers regarding NTL services.
  • Responsible for providing first call resolution after conducting detailed trouble shooting on customer complaint.
  • Performing in depth analysis where customer is facing repeated issue and then taking appropriate steps for issue resolution.
  • Responsible to inform or escalate the issue to concern department in case of any outage/issue related to network.
  • Interdepartmental coordination/escalation where dependency of customer’s complaint is on another department.


Requirements:

  • Minimum BS/BE (Electrical/Electronics/Telecom/Mechatronics/Computer Engineering/Computer Science) from PEC-recognized university with good academics.
  • Fresh graduates are encouraged to apply


Why Nayatel?

We provide:

  • Challenging environment
  • No non-sense culture
  • Open doors
  • Respect, dignity, and protection
  • Training, mentoring, and coaching in soft and hard skills to transform you as a future leader
  • Representation in external forums (University lecturers, advisory boards, etc.)
  • Excellent rewards for out of the box thinker, doers, and implementers
  • Equal opportunity, merit, and no Safarish culture


Hiring Procedure:

  1. CV shortlisting
  2. Initial interview
  3. IQ/Personality Assessment Tests
  4. Final interview
  5. Medical Screening
  6. Joining

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