Network Support Engineer

Job Overview:

• Hired engineers will undergo extensive, all-round training for initial 4 weeks and thereafter they will be placed in Technical Assistance Center (TAC).
• They will handle technical queries of customers telephonically relating to Nayatel's FTTH services in TAC.
• All manpower requirements in departments like Transmission, IP-Core, Systems, NGN, Access, Electrical and Video Headend are covered by transferring engineers from TAC on merit.
• Responsible for timely and efficient telephonic support to customers regarding NTL services.
• Responsible for providing first call resolution after conducting detailed trouble shooting on customer complaint.
• Performing in depth analysis where customer is facing repeated issue and then taking appropriate steps for issue resolution.
• Responsible to inform or escalate the issue to concern department in case of any outage/issue related to network.
• Interdepartmental coordination/escalation where dependency of customer’s complaint is on another department.

Requirements:

• Minimum BS/BE (Electrical/Electronics/Telecom/Mechatronics/Computer Engineering/Computer Science) from PEC-recognized university with good academics.
• Fresh graduates are encouraged to apply

Why Nayatel?

We provide:

• Challenging environment
• No non-sense culture
• Open doors
• Respect, dignity, and protection
• Training, mentoring, and coaching in soft and hard skills to transform you as a future leader
• Representation in external forums (University lecturers, advisory boards, etc.)
• Excellent rewards for out of the box thinker, doers, and implementers
• Equal opportunity, merit, and no Safarish culture

Hiring Procedure:

1. CV shortlisting
2. Initial interview
3. IQ/Personality Assessment Tests
4. Final interview
5. Medical Screening
6. Joining