Odoo Support Officer & System Coordinator

Key Responsibilities

1. System Support & Ticket Handling

• Serve as the first point of contact for any Odoo-related user issues
• Log and track issues or bugs, escalating to the developer when needed
• Test and validate fixes before pushing to live
• Provide daily support to teams using CRM, Projects, Helpdesk, Inventory, or Accounting modules

2. User Training & SOP Enforcement

• Train new joiners on basic Odoo usage for their department
• Conduct refresher sessions when workflows are updated
• Ensure users follow SOPs and fill in mandatory fields (e.g., TRNs, VAT, tags, descriptions)

3. Data Review & Compliance

• Monitor system for incorrect or missing data entries (e.g., untagged invoices, blank fields, duplicate contacts)
• Perform basic internal audits to ensure consistent usage across departments
• Support cleanup of outdated, duplicated, or mislinked records

4. System Coordination & Reporting

• Help departments generate simple reports or filters based on system data
• Track SLA progress in Projects or Helpdesk
• Coordinate with the Odoo Developer for changes or fixes, and test new features before release

5. IT Troubleshooting & Internal Support

• Provide first-line technical support for internal hardware and software issues (laptops, printers, connectivity)
• Set up new devices and user accounts (email, Odoo, file access)
• Maintain an inventory of company devices and basic network tools
• Coordinate with external IT support vendors when needed