Office Administrator / Customer Relations Manager

Now Hiring: Office Administrator / Customer Relations Manager

Celtic Quest Fishing Fleet, Port Jefferson, NY

Part-Time, Seasonal, Remote After Training

Celtic Quest Fishing Fleet is hiring a friendly, organized, dependable Office Administrator / Customer Relations Manager to help run the front line of our business during our busy season.

This is a seasonal position that runs through the fall. Right now, the role is part-time, approximately 20 hours per week. Training will be in person to start, and after training the position becomes a virtual work-from-home role, which is a major perk for the right person.

This role is perfect for someone who genuinely enjoys helping people, communicates clearly, stays calm under pressure, and can keep a lot of moving parts organized during a busy season.

About Celtic Quest Fishing Fleet

Celtic Quest Fishing Fleet is a family-owned and operated fishing business based in Port Jefferson, Long Island. We serve thousands of customers each season and are known for great service, a friendly atmosphere, and helping people feel welcome from the moment they contact us.

What You’ll Do

• Answer phones and help customers with questions
• Take reservations and bookings
• Help customers with trip information, pricing, scheduling, and policies
• Provide excellent customer service before and after trips
• Respond to online inquiries and messages
• Chat with customers and potential customers on social media
• Help maintain a smooth, welcoming, professional customer experience
• Support the office with general admin tasks as needed

We’re Looking For Someone Who Is

• Friendly, upbeat, and professional
• Highly organized and detail-oriented
• Comfortable talking with people all day
• Strong with customer service and communication
• Confident handling bookings, scheduling, and customer questions
• Able to stay calm and positive during busy periods
• Comfortable using computers, email, booking systems, and social media
• Reliable, trustworthy, and able to work independently after training

Bonus If You Have

• Experience in customer service, hospitality, tourism, or office administration
• Experience with booking or reservation systems
• Experience handling social media messages or online customer communication
• Experience in charter, tourism, event, or marine-related businesses

What Matters Most

We are looking for the right person, not just a résumé. If you are dependable, quick to learn, genuinely good with people, and take pride in helping customers feel taken care of, we’d love to hear from you.

To Apply

Please send a cover letter briefly answering these 4 questions:

1. Does your past work experience align with this job?

2. What makes you think you would be a good fit?

3. How does seasonal work fit into your lifestyle?

4. Please provide any references we could contact.

You can also include your résumé and any relevant experience in customer service, reservations, office support, or social media communication.

Pay: $22.00 per hour

Benefits:

• Flexible schedule

Ability to Commute:

• Miller Place, NY 11764 (Required)

Work Location: In person