Office and Sales Assistant

Secret Gardens is seeking a proactive Office & Sales Assistant to support showroom operations, client engagement, and pre-sales activities. This role combines office coordination, client management, and sales support in a fast-paced, dynamic environment.

Key Responsibilities:

1. Client Lead & Pre-Sales Management

• Respond to client inquiries via WhatsApp, Instagram, calls and emails.
  
• Enter and manage leads in CRM; follow up and re-engage inactive prospects.
  
• Coordinate with sales team for proper lead handover.
  
• Stay updated on market trends and target communities.

2. Client Relationship Management

• Maintain consistent follow-up and address client concerns.
  
• Ensure positive client experiences and greet regular clients by name.

3. Office & Showroom Management

• Maintain a clean and professional showroom and prepare meeting rooms with materials and refreshments.
  
• Ensure equipment (TVs, Zoom devices, air purifiers) and decor are functional and presentable.
  
• Monitor daily operations, including deliveries, kitchen, and washroom supplies.

4. Calendar & Meeting Management

• Manage company calendar and meeting room bookings.
  
• Oversee Zoom meetings and ensure proper scheduling and equipment setup.
  
• Coordinate with all teams to avoid conflicts and ensure smooth operations.

5. Office Support & Events

• Manage office supplies, stock pantry items, and maintain records.
  
• Assist with company events, marketing activities, and internal functions.
  
• Record minutes of meetings and maintain business card logs.

Requirements

• 1 - 2 years’ experience in office administration, sales support, or client service.
  
• Strong communication, organizational, and multitasking skills.
  
• Proficient in CRM tools, Microsoft Office, and social media platforms.
  
• Customer-focused, proactive, and team-oriented.
  
• Experience in landscaping, interior design, or construction is a plus.
  
• Must be confident greeting and talking with clients in person, over the phone and written communication.