Office Assistant/Receptionist

Office Assistant Job Description

About us

Budget Blinds of West Oahu is here to enhance the quality of life of West Oahu residents by providing custom window treatments and 5-star customer service. We serve the neighborhoods of Waipahu, Ewa Beach, Kapolei, Waianae, Mililani, Wahiawa, and the North Shore of Oahu. We provide the widest selection of custom window coverings including blinds, shades, shutters, and drapery, we’re locally owned and operated, and we pride ourselves on providing 5-star customer service. We're looking for others who share our values of Excellence, Customer Service, Innovation, Kulia, Teamwork, and ALOHA. If this is you, apply to join our team today!

Our work environment includes:

• On-the-job training
• Flexible working hours

The Office Assistant will be responsible for managing and overseeing the company’s office and administrative functions.

Responsibilities:

Reception and Customer Service:

• Anwer incoming sales calls, answer frequently asked questions, and ask pre-qualifying questions to determine if customer is qualified to schedule a free, in-home design consultation.
• Conduct outgoing sales calls in response to leads and inquiries from customers inquiring about window coverings.
• Track and follow up on all leads.
• Respond to customer service inquiries from existing customers that have questions or issues with their window coverings.
• Schedule service calls with customers
• Order remakes as appropriate and follow up with manufacturers on warranties for window coverings
• Ensure all service inquiries are handled to customer’s satisfaction

Warehouse Management & Installation Scheduling

• Track all orders and keep order tracking software/spreadsheets up to date daily.
• Schedule deliveries.
• Confirm deliveries.
• Confirm orders received and contact customers to schedule installations.
• Order remakes

Sales and Marketing Assistance

• Track and follow up on all outstanding quotes
• Manage before and after photos of all installations for social media
• Assist in updating all social media accounts including Facebook, Instagram, Google, YouTube, company website, and others as appropriate.
• Review all orders for accuracy
• Attend trade shows to represent and promote Budget Blinds of West Oahu
• Attend networking events to represent and promote Budget Blinds of West Oahu
• Keep all sales books current by removing discontinued fabrics, and updating books with new fabrics

Administration

• Manage office email accounts. Respond to incoming emails.
• Keep business accounts, insurance, and memberships up to date.
• Run weekly, monthly, and annual reports including financial statements, marketing reports, and sales reports.
• Process bi-weekly payroll for employees
• Manage office mail
• Process bills and invoices
• Track accounts receivables and follow up as necessary

Job Types: Part-time

Pay: $20.00 - 25.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

License/Certification:

• Driver's License (Required)

Work Location: Hybrid – Remote/work from home + warehouse to confirm orders and receive deliveries. When company obtains a warehouse and/or showroom, position will be based at the warehouse/showroom.

Job Type: Part-time

Pay: $22.00 - $25.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote