Office - E Channels (UAE Nationals only)

JOB PURPOSE

Ensure the affective and efficient implementation of different functionalities on channels and support all the business activities related to project execution from scratch until go live and support customer quires and follow up on their day to day issues.

Role:

• Oversee and support ATM /CCDM business and service applications
• Prepare user manuals and self-training documents for e-channels
• Continuously analyse and propose new location for machine installations and new e-channels initiatives requirements
• Review ATM/CCDM performance targeting increasing services uptime and ensure providing best marketing practise to meet expected customer experience requirements
• Weekly review for decline transactions to ensure immediate fixing and increase the success transaction
• Weekly review for CIT cash flow to reduce replenishment cost and ensure getting maximum machines availability
• Manage service providers' relation to ensure full operations and functionalities of ATMs and digital machines with vendors related to Cleaning, CCTV, Switch, CIT, machine provider (CNS)
• Manage ATM / CCDM new and renewal lease contracts, AMC
• Fix and clear cleaning vendor report
• Execute ATM / CCDM reallocations and new installations
• Preparing, reviewing and participating in business requirement and functional requirements and sign off
• Raise service requests, CR and incidents on the existing systems for better performance and user friendliness
• Preparing, reviewing and practicing in the user acceptance testing
• Liaise with ITD to ensure reported BAU issues are addressed and provide necessary support
• Collaborate with various departments such as (but not limited to) Marketing, IT, Product units, Operations, Policies & Procedures and external parties to ensure project/task overall coverage
• Oversee and/or perform a range of diverse administrative activities for the department; serve as a central point of liaison with other departments and external constituencies in the resolution of a variety of day-to-day matters concerning the unit
• Monitor machines cash / stationary and ensure machines replenishment is
• completed without any delay and without impact the machine uptime
• Optimize the cash for machines and TG & ensure TG have the sufficient funds to do replenishment
• Daily / Weekly / monthly reports for cash Status with TG, machines cash / stationary status, replenishment
• Keep updated about the policies, procedures and the products to ensure consistent adherence
• Provide effective time management services by prioritizing the meetings, guests and telephone calls to ensure the optimum usage of time
• Provide annual budget for the department and maintain and work within the approved budget for the year