Office Manager

Job Summary

The Office Manager plays a key role in keeping our design studio running smoothly and professionally. This position blends three areas of responsibility: administrative operations, client experience, and marketing/social media support. The ideal candidate is highly organized, proactive, and eager to contribute to a collaborative, design-focused environment where creativity and professionalism go hand in hand.

Why Join Us? At Fritz + Lloyd Interiors, we value hard work, creativity, and balance. Our team is focused, collaborative, professional, and supportive. In this role, your organizational skills directly support our company operations and our clients.

Reports to: Becky Rea, Owner and Senior Designer, Fritz + Lloyd Interiors

Responsibilities:

Administrative Operations

• Maintain and update company documents, including the Master Process document and vendor/contractor databases
• Organize and maintain tidiness of the studio, boutique, and work areas
• Assist in preparation & set-up for client meetings, vendor visits, team meetings & lunches
• Lead in weekly, monthly, quarterly planning for the studio
• Schedule vendor meetings, vendor appointments, and Lunch & Learns
• Complete subcontractor agreements accurately and on time
• Coordinate and order studio supplies as needed
• Create travel itineraries and coordinate Market trips
• Communicate with IT vendor regarding technical needs and issues
• Schedule employee performance check-ins, staff meetings, and team appreciation events
• Ensure company policies and procedures are consistently applied
• Assist the owner with special projects as requested
• Handle additional duties as needed

Client Support

• Serve as the first point of contact for potential clients, convert to new client status with approval, and assist with onboarding
• Prepare and email Letters of Agreement for new clients and updates for existing clients
• Schedule client meetings
• Maintain client database for projects, mailings, and gifts
• Coordinate and procure client thank-you and referral gifts
• Manage client offboarding processes, including requesting and organizing testimonials and reviews
• Plan and execute client appreciation events
• Assist with boutique sales, if needed
• Handle additional duties as needed

Marketing & Social Media

• Post updates and photos to company social media accounts regularly
• Suggest marketing and newsletter topics within strategic guidelines provided
• Send email newsletters regularly
• Coordinate with marketing consultants and vendors to update and maintain client handouts and postcards
• Complete basic website updates as needed
• Update and maintain email/newsletter contact lists
• Keep Google business information current
• Manage and restock company merchandise in connection with promotions
• Handle additional duties as needed

Required Skills & Abilities:

Communication & Client Care

• Excellent written and verbal communication skills
• Professional, welcoming, and inclusive approach with staff and clients

Organization & Operations

• Strong organizational and time management skills
• Ability to plan, take initiative, and adapt to shifting priorities
• Problem-solving mindset with attention to detail
• Ability to maintain confidentiality

Technology

• Willingness to learn new platforms with strong technology acumen
• Proficiency in:
• Google Suite
• Microsoft Suite
• Adobe Acrobat

Education & Experience

• Minimum of three years prior office management experience required
• Bachelor’s degree or equivalent work experience strongly preferred
• Customer service experience highly desired

Compensation & Hours

• Starting compensation: $19.00–$22.00 per hour, based on experience
• Annual increases based on performance criteria
• Schedule: Monday–Friday, average 30 hours per week
• Flexibility to occasionally increase hours based on workload or studio needs

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Ability to lift up to 15 pounds at a time

Job Type: Part-time

Pay: $19.00 - $22.00 per hour

Expected hours: 30 per week

Experience:

• Google Docs: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Ability to Commute:

• Lincoln, NE 68516 (Preferred)

Ability to Relocate:

• Lincoln, NE 68516: Relocate before starting work (Preferred)

Work Location: In person