Office Manager

Overview

The Office Manager will assist the General Manager in leading and managing the Front Desk team while upholding Aqua-Tots Swim Schools' Core Values and brand standards. Our mission is to provide consistent, high-quality swimming lessons that follow the Aqua-Tots Curriculum Standards, along with excellent customer service in a safe and welcoming environment.

Position Type

• Full-time position
• 5 working days per week (schedule may vary based on the season)
• Working hours: 1:00 PM - 9:00 PM

Key Responsibilities

• Lead & Manage the Front Desk Team - Hire, onboard, train, and schedule Front Desk staff while ensuring full coverage. Coach, mentor, and review performance while providing timely feedback. Build a collaborative team environment and promote the Aqua-Tots culture. Assist in planning and hosting monthly in-service meetings.
• Drive Customer Experience & Sales - Create a welcoming and engaging Aqua-Tots experience. Educate families about the swim journey and sell swim lesson packages. Resolve customer issues in coordination with the General Manager.
• Lead Management & Technology Systems - Manage the Front Desk staff in tracking and converting leads. Ensure accuracy and cleanliness of Pike13 profiles and customer plans. Maintain excellent customer experience with all technology platforms.
• Uphold Safety, Facility & Inventory Standards - Ensure the school's safety and maintain brand-standard appearance inside and outside the facility. Manage inventories for customers, staff, and facility needs.
• Reporting & Goal Execution - Implement and achieve sales goals. Own and monitor school revenue targets. Analyze and present reports to support management decisions.

Minimum Qualifications

• High School Diploma or equivalent.
• Minimum of one year of experience in sales, customer service, or a leadership role.