Office Manager - Clayton Center/Battle Creek - Jonesboro, GA.

Clayton Center

Job Title: Office Manager

Job Code: GSS083/Administrative Support Supervisor

Shift: Full-Time (40 hours per week on average)

Job Hours: Times May Vary

Base Location: Clayton Co./Jonesboro, GA.

Division/Department/Program: Clayton Center/Battle Creek

Office Manager is responsible for overall management of the program, ensuring efficient and effective operational performance by working closely with the physicians, clinicians, and View Point Health's offsite Central Billing/Financial Office. Will oversee daily operations of the program by managing front office staff and client relations in multiple programs and achieving operational goals.

Supervises, guides, and/or instructs the work assignments of subordinate staff. Performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment.

Duties & Responsibilities:

• Responsible for overall management of the Center, ensuring efficient and effective operational performance by working closely with the physicians, clinicians and Clayton Center’s offsite Central Office, eligibility department, Billing/Revenue Cycle, and Health Informatics.
• Oversee daily operations of the Center by managing front office staff and client relations and achieving operational goals.
• Directing, supervising, and coaching front office staff; ability to delegate authority and empower office staff to perform their assigned duties; managing the flow of the Center to ensure compliance, efficiency, and client satisfaction; problem solving and addressing issues raised by clients, staff and carrying out all established policies.
• Provides day-to-day oversight and administrative leadership and support to subordinate staff in medical records and consumer care.
• Interviews, recommend hires, trains, and evaluate performance of staff.
• Schedules staff coverage to ensure adequate coverage for all functions during working hours.
• Serves as primary contact and resource to program staff for administrative information and technical assistance.
• Resolves routine administrative problems independently.
• Performs liaison functions between service providers and consumers.
• Responds to questions, requests, or needs based on specific knowledge of the program and its operation.
• Obtains and provides information and assistance to resolve or facilitate the resolution of problems presenting for services.
• Ensures complete financial and demographic information is obtained from clients. Assists with checking eligibility and authorization status.
• Regularly monitors the center facilities for maintenance and safety issues and facilitate fire and safety drills and related record keeping.
• Maintains time and leave records for program staff.
• Consults with approving supervisor to resolve issues.
• Monitors supplies and orders replenishments. Stores and issues supply appropriately.
• Other related duties as assigned.

Minimum Qualifications:

High school diploma or GED AND Two (2) years of experience required at the lower-level Admin Support 3 (GSS082) or position equivalent. Must show ability to lead or supervise a team.

Preferred Qualifications:

• At least six months of experience in a health care field/medical office.
• Experience of at least one year working with Dual Diagnosed (Substance Abuse/Mental Health) and or residential setting.
• Interventions, Diagnosing, Treatment Plans.
• Experience with Care Logic or other EMR.
• At least one year of experience working in Community Mental Health Care with MH & SUD diagnoses.

Requirements/Competencies:

• Must be able to lift 20 pounds.
• Requires long periods of sitting/standing.
• Must have valid Georgia driver’s license and Motor Vehicle Record in accordance with company policy.
• Candidates for selection must pass a criminal background check (including fingerprinting).
• Must pass a pre-employment drug screen and subject to random drug screens.

Note: Some positions may require a valid driver's license.

Benefits (for qualified employees):

• State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
• Company contributes 7.5% of salary to 401(a) Retirement Plan
• Generous PTO – plus 9 holidays per year – and a paid Cultural/Spiritual/Service Day!
• No employee deduction for Social Security – means more money in your paycheck!
• Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel
• Qualified employer for Public Service Loan Forgiveness (PSLF).
• Clinical supervision, training, and continuing education opportunities available.
• Flexible hours available, including telehealth from home!