Office Professional / Customer Service Specialist

Schedule: Part-Time, Monday – Thursday, 3:00 PM – 8:15 PM

Are you an organized, enthusiastic, and computer-savvy professional who loves working with children and families? Do you believe in the power of life skills education?

Cosens Martial Arts in Bad Axe is seeking a motivated Office Professional to be the welcoming face and efficient backbone of our academy. This is more than a desk job; you're joining a mission-driven team dedicated to improving the lives of young students through martial arts.

What You'll Do: The Role & Responsibilities

The core of this position is managing daily operations and providing exceptional customer support, ensuring the academy runs smoothly.

Office & Administrative Duties:

• Manage daily phone calls, handling inquiries from prospective and current members.
• Perform delinquency calls and follow-up communication to maintain account health.
• Process new accounts and manage member data efficiently.
• Consolidate daily cash.
• Conduct inventory counts and process merchandise and stock orders.
• Maintain an organized and welcoming front desk area.

Customer & Member Focus:

• Provide outstanding customer service in person and over the phone.
• Develop positive and lasting relationships with students and families.
• Act as a passionate ambassador for our life skills-based academy.

Classroom Assistance:

• Occasionally, assist the instructor during martial arts classes with very young children to help keep the class focused and under control. (No martial arts experience is required!)

What You'll Bring: Qualifications

• Computer Proficiency: Must be highly efficient and comfortable with computers, data entry, and typing.
• Communication Skills: Must be comfortable and confident in making a high volume of phone calls.
• Attitude: A happy, positive, and professional demeanor is essential.
• Kid-Friendly: Must genuinely be comfortable and happy working with young children and their families.
• Mission Alignment (Most Important!): You must be enthusiastic about our life skill-based academy model and feel fulfilled by seeing young children grow and improve their lives through our programs.

If you are ready to use your administrative skills to make a real difference in your community, apply today!

Job Type: Part-time

Pay: $15.00 per hour

Application Question(s):

• Explain your experience in Customer Service.
• Have you worked with children in a professional setting?
• Do you have a clean criminal background?
• Do you own a vehicle?

Work Location: In person