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Office Supervisor I
Overview & Benefits
Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.
When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.
For more information about Oakland County benefits and employee perks, please visit:
https://www.oakgov.com/government/human-resources/benefits/new-hire
General Summary
$24.12 - $32.32Are you a natural leader who enjoys organizing workflows, supporting teams, and ensuring office operations run smoothly? Join our team and play a key role in guiding clerical staff while helping maintain efficient and responsive service to the public and internal departments.
What You’ll Do
Plan, assign, direct, review, and coordinate the work of approximately five to twelve clerical employees performing technical and general office support duties.
Supervise and guide staff while serving as an expert resource for complex clerical processes and procedures.
Provide hands-on clerical support and ensure continuity of office operations by covering essential duties during staff absences.
Serve as a liaison between clerical staff and administrative personnel, facilitating communication and ensuring efficient workflow.
Monitor work quality, provide direction, and help maintain consistent adherence to department policies and procedures.
Utilize Countywide and department-specific software systems to complete assignments, track work, and support operational needs.
Why You’ll Love It Here
Lead and mentor a team while helping employees grow and succeed in their roles.
Make an operational impact by ensuring office services run efficiently and effectively.
Collaborate across teams and serve as a key connection between clerical staff and leadership.
Use modern systems and tools that support efficient service delivery and organization-wide coordination.
Work in a role with variety and responsibility, balancing leadership, technical clerical expertise, and operational support.
Minimum Qualifications
EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES
REQUIRED MINIMUM QUALIFICATIONS
1. Must be a high school graduate or have a certificate of successful completion of the General Educational Development (GED) Test.
2. Have had four (4) years of responsible, full‑time clerical experience, one (1) of which included lead duties over other clerical staff.
NOTE: Coursework at an accredited college or university may substitute for the clerical experience on a year-for-year basis up to a two year Associate’s Degree. (College coursework may NOT substitute for the year of supervisory or lead worker duties.)
3. Pass the complete examination, including the employment medical established for this class.
4. Successfully complete the six (6) month probationary period.
ADDITIONAL DESIRABLE QUALIFICATIONS
1. Considerable knowledge of and experience in the operations, policies, and procedures of the division.
2. Considerable knowledge of modern record keeping operations.
3. Considerable knowledge of modern office practices and procedures.
4. Considerable ability to follow complex oral and written instructions.
5. Considerable ability to perform standardized computations.
6. Considerable ability to make routine decisions in accordance with departmental policies and procedures.
7. Considerable ability to develop and maintain effective working relationships with employees of the assigned division, section or unit, and other divisions and departments.
8. Considerable ability to exercise mature judgment and initiative in analyzing problems and recommending solutions.
9. Reasonable ability to plan, organize, direct and evaluate the work performed by others.
10. Reasonable ability to utilize current word processing, spreadsheet, database, e-mail and Internet software.
SPECIAL REQUIREMENTS
When employed in the Health Division, Children’s Village and/or Sheriff Department, must submit to immunizations as required, as well as to tuberculin skin tests or chest X-rays at County expense.
WITHIN CHILDREN’S VILLAGE
Applicants for positions at Children’s Village will not be considered if they have been convicted of either of the following:
Child Abuse or Neglect.
A felony involving harm or threatened harm to an individual within the 10 years immediately preceding the date of hire.
Before beginning employment, candidates will be required to provide Children’s Village with documentation from the Family Independence Agency (FIA) that they have not been named in a central registry case as the perpetrator of child abuse or child neglect. In addition, applicants being considered for hire will be asked to sign a form authorizing Children’s Village to request and receive a criminal history check in accordance with the privacy act of 1974.
SUPERVISION EXERCISED
Functions as a working supervisor over a group of lower-level clerical employees. Instructs, assigns, schedules, checks, and appraises performance. Participates in decisions to hire, discipline, discharge, and award pay increases and/or promotions. Regularly performs same duties as lower-level clerical employees supervised.
ESSENTIAL JOB FUNCTIONS
Plans, assigns, directs, and coordinates the work of assigned lower-level clerical employees providing technical and general clerical support for a division, section, or unit of a department.
Supervises and/or assists in the preparation and maintenance of departmental accounting, personnel, payroll, and related documents and records.
Assists in the preparation and compiling of financial, statistical, or numerical data for the preparation of special and annual reports.
Participates in general personnel activities for assigned clerical employees such as employee selection and evaluation, recommendation of promotions and merit increases, monitoring attendance, approving time off and recommending disciplinary action.
Performs liaison duties between lower-level clerical employees and administrative personnel ensuring that adequate clerical support is provided, and that divisional policies and procedures are adhered to.
Plans and develops a program for instructing, training, reviewing, and evaluating clerical employees engaged in performing clerical support activities required for the efficient operation of the department, division, or unit.
Supervises the receiving, reviewing, processing, filing, and maintenance of division documents, reports, records, and daily transactions.
Distributes and monitors the flow of work assignments performed by clerical employees to maintain an acceptable level of work performance.
Answers a variety of public inquiries regarding divisional procedures by giving out information requiring general interpretations and familiarity with divisional operations.
Resolves job related problems or conflicts in work assignments or work schedules involving clerical staff.
Attends and participates in various division clerical and administrative staff meetings.
Determines need for and/or orders necessary supplies, materials, or other items for the office.
May provide secretarial duties to administrative staff which includes dictation, transcription, typing, scheduling appointments and screening phone calls.
Utilizes current Countywide and/or department specific software to complete assignments.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS
Ability to communicate to accurately convey information, using tact and diplomacy.
WORKING CONDITIONS
Work is performed in a typical office environment.
IMPORTANT NOTE : The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.
Additional Minimum Qualifications
Union*
BU60 - United Auto Workers (UAW) Local 889: Clerk/ROD Supv (UAW)*If applicable
EEO Statement
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Inclusion Statement
Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.
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