Officer Cash management operations

As an Officer in Cash Management Operations at Standard Chartered in New Cairo, you will play a key role in developing and managing payment service products while positioning the processing centre as a significant revenue generator. Your responsibilities will include ensuring the departmental operational budget is met by diligently tracking service costs and seeking opportunities to control transaction expenses, including courier, communication, and miscellaneous charges.

You will be entrusted with safeguarding business integrity by preventing revenue leakage and ensuring that no debits to profit & loss accounts occur without proper authorization. Delivering high-quality service to stakeholders and customers is fundamental, along with cultivating strong working relationships with internal teams and support units.

You will be working closely with large corporate customers, particularly in Egypt, advising them on efficient and compliant money transfer options to exchange-controlled countries. Adhering to and living Standard Chartered’s values consistently is essential. Moreover, you will contribute to projects with ownership of deliverables and support colleagues in collaborative initiatives.

Your role demands a proactive approach to cost management, operational excellence, and relationship building, aligning with the bank’s strategic objectives and commitment to outstanding client service.

You will be responsible for processing various financial transactions including cash, cheques, drafts, and transfers over the counter while maintaining the highest standards of accuracy and compliance. Responding to general enquiries and investigating service issues to ensure customer satisfaction will be part of your day-to-day duties. You will also guide customers towards appropriate self-service and automated banking channels to enhance their experience.

In addition, you will support branch administrative functions and ensure strict adherence to teller procedures and Financial Crime Compliance standards. Maintenance and custodianship of designated bank assets such as teller registers, secured stationery, keys, and bulk stock will be entrusted to you based on operational requirements.

You will participate in User Acceptance Testing (UAT) and User Validation Testing (UVT) processes relating to cash area systems to ensure transactional integrity and system effectiveness. Ensuring mechanisms are in place to detect transaction authenticity and that remittance instructions are followed meticulously will be critical.

A vital aspect of your role is ensuring internal reconciliations and escalations are managed promptly to maintain accuracy in financial records, including the resolution of Nostro unreconciled entries. You are expected to meet agreed Service Level Agreements (SLAs) relating to transaction processing times and complaints handling, contributing to continuous process improvement and compliance with Global Process Standards.

As a versatile team member, you will provide backup support to other supervisory desks as required, ensuring seamless operations within the cash management function.

To succeed in this role, candidates should demonstrate strong action orientation, excellent collaboration skills, and a commitment to customer focus. Clarity in guidance and the ability to manage ambiguity effectively are essential. Candidates must show competence in developing talent within teams, possess strategic thinking capabilities, and exhibit decision-making quality with courage and integrity. Building trust and applying technical competencies specific to cash management operations will be a core part of performance excellence.

Candidates should have comprehensive experience managing conduct and operational risk within cash management operations. Strong knowledge of payments processes, including SWIFT messaging, is essential to ensure accurate and secure transaction handling. A proven ability to lead and manage people, balancing operational demands with team development, is required. Deep understanding of operational risk controls to prevent errors and fraud, alongside strong analytical and problem-solving skills, will enable effective management of complex payment processes.

Applicants must possess experience in cash management operations, including payment processing, collections, and systems such as RTGS and ACH. Candidates should demonstrate strong analytical capabilities and a detailed understanding of cash management operational workflows. Formal qualifications in finance, banking, or related fields are advantageous, along with proven exposure to compliance standards and regulatory requirements.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.