Officer - HR Services

A. Insurance Program Administration

• Manage day-to-day operations of employee health, life, and disability insurance plans.
• Oversee enrollment, termination, updates, and renewals in coordination with insurance providers and brokers.
• Ensure accurate maintenance of insurance records in HRIS and other relevant systems.

B. Employee Support & Communication

• Serve as the primary point of contact for employee inquiries related to health and life insurance.
• Provide clear communication and guidance on insurance benefits, eligibility, claims processes, and submissions.
• Conduct periodic briefing sessions and prepare communication materials (emails, FAQs, brochures).

C. Claims Management and Coordination

• Facilitate claims processing; liaise with insurance carriers to track claim status and resolve issues or discrepancies.
• Support employees in preparing and submitting documentation for claims.
• Monitor claim trends and escalate unresolved issues to higher HR leadership.

D. Compliance & Reporting

• Ensure compliance with statutory and internal policy requirements related to health and life insurance.
• Prepare periodic reports on plan utilization, cost analysis, claims trends, and key performance indicators for management review.
• Support internal and external audits related to employee benefits.

E. Vendor/Broker Management

• Coordinate with insurance brokers and external partners for timely service delivery.
• Support RFP processes or renewals, including data collation and initial analysis.
• Follow up with vendors on service level agreements and performance benchmarks.

F. Process Improvement

• Identify opportunities to streamline insurance administration processes within the Shared Services framework.
• Assist in system enhancements, automation, and best practice implementation.

Qualifications & Experience, Education

• Master’s degree in Human Resources, Business Administration, Management

Experience

• 1–2 years of experience in HR administration, with exposure to benefits and insurance management.
• Prior experience in a shared services model, HR operations, or insurance coordination preferred.

Job Type: Full-time

Pay: Rs55,000.00 - Rs70,000.00 per month

Work Location: In person