Officer - Process Compliance

The Officer – Process Compliance embeds SOP discipline across Interwood’s sales and operations. The role executes audits and controls, drives NCR/CAPA closure, and enables teams through training and clear documentation—so processes remain efficient, compliant, and customer-centric. The officer partners with function heads to monitor adherence, reduce cycle times/errors, and keep evidence audit-ready.

Key Responsibilities

Process Audits & Controls

• Plan and execute monthly/quarterly audits and spot checks across sales and marketing division.
• Test control points (approvals/discounts, GRN/GI, stock moves, document completeness) in SAP/ERP and on-ground.
• Maintain risk registers; flag over-aging observations and control gaps with escalation.

SOP Governance & Continuous Improvement

• Maintain and version SOPs, forms, and checklists; circulate updates and track acknowledgements.
• Map workflows (AS-IS/TO-BE), identify waste/gaps, and recommend simplifications aligned with policy.

NCR & CAPA Management

• Log non-conformances, assign owners, and track CAPA to closure with effectiveness checks.
• Lead RCA using 5-Why/Fishbone, prevent repeat issues, and verify embedded controls.

Data, Dashboards & Reporting

• Publish dashboards on audit scores, NCR trends, SLA breaches, stock variances, and process adherence.
• Ensure evidence repositories are complete, indexed, and audit-ready.

Compliance (ISO/HSSE/QA) & External Audits

• Verify housekeeping/5S, PPE, and safety practices at showrooms and sites.

Special Projects & CI

• Support targeted improvements (e.g., order-to-installation cycle time, documentation error reduction, shrinkage control).
• Track benefits and standardize wins into SOPs.

Requirements

Qualifications & Experience

• Bachelors in Business/Operations/Industrial Engineering/Supply Chain or related.
• ISO Internal Auditor training (preferred).

• 1–3 years in process/compliance/QA/internal audit within retail, manufacturing, or projects.
• Exposure to SOP drafting, audits, NCR/CAPA, and operational KPIs.

Technical Skills

• Audit planning & sampling, RCA (5-Why/Fishbone), control testing.
• Strong Excel/Google Sheets (lookups, pivots); Power BI/Qlik (nice to have).
• Working knowledge of SAP/ERP transactions (sales order, GRN/GI, inventory, approvals).
• Documentation discipline and evidence management.

Soft Skills

• Analytical, objective, and detail-oriented; high integrity.
• Clear written/verbal communication; stakeholder management.
• Ability to prioritize, follow through, and drive cross-functional closure.