Operation Executive

Job Description:

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats promptly and professionally.
• Resolve service-related queries, complaints, and issues efficiently.
• Coordinate with internal teams (operations, logistics, etc.) for issue resolution.
• Follow up with internal teams for fast resolution.
• Achieve performance metrics such as response time, resolution rate, and customer satisfaction score (CSAT).
• Escalate unresolved issues to higher support levels when necessary.
• Provide feedback and suggestions to improve customer experience and processes.
• Maintain a courteous, positive, and customer-focused attitude at all times.