Operation Executive - Express

Who are we?

Delivering a smarter courier experience since 2008.

At ZAJEL , we’re on a mission to be the courier company that goes beyond distance and destination to offer business transformation, reliable global services, and flexible, agile solutions.

Our journey started in 2008. Fast-forward to now and we’ve matured to become the fastest-growing courier and logistics company in the UAE. We’ve got to this position thanks to a mix of industry-leading expertise and an unwavering commitment to offering our customers a greater experience day after day.

At the heart of this sits our people, a team of industry experts and innovators who use smart, cutting-edge technologies and our diverse, top-of-the-range shipping fleet, to supply convenient, cost-effective services to customers across domestic, international, and government spaces.

We’re also proud to offer a growing range of reliable services for large enterprises and SMEs, covering immigration, ID Cards, Customs decelerations, mail-room management, legal documents, banking, and e-commerce.

By innovating together, we’ve built a unique operating model that enables us to adapt to fluctuating market conditions, respond with agility to customers and preferences, and reliably execute delivery solutions across first- and last-mile delivery – it’s this spirit and collaboration and pursuit of innovative consistency that sets us apart and makes us the perfect courier partner for B2B, B2C, and C2C customers.

We’re especially proud of the partnerships we have fostered over the years. We partner with many UAE government departments and private sector.

Who are we looking for:

The Operation Executive - Express is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner. We are seeking a proactive and detail-oriented individual who thrives in a fast-paced environment and is passionate about delivering exceptional service.

What you’ll do:

As a talented Operation Executive - Express , no two days look the same, but a typical day will most likely include the following duties and responsibilities:

Customer Application Processing

• Ensure timely manifesting of shipments
• Regulate all Operational activities in the Collection Centers
• Ensure proof of Delivery is updated on the system
• Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
• Ensure all undelivered shipments are tracked and updated on the system
• Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers’ service agreement with Zajel to ensure optimum service levels are provided to the customer
• Escalates all issues unresolved or difficult to handle to the Supervisor

Consignment handling

• Sort and label all the shipments in a systematic manner
• Scan inbound and outbound shipments
• Detect and report missing, incorrect paperwork, undeliverable consignment
• Coordinate with Couriers for timely pick- up and delivery of shipments
• Track Collections against pick ups
• Prepare daily Collection report
• Ensure all deliveries are as per the delivery schedules

Maintaining Work-Related Records

• Ensures timely updating of work-related metrics such as individual daily target, total processed applications, attendance, daily activities etc. in the records sheet provided by the senior or supervisor.
• Adheres to the work-plan provided by the supervisor while undertaking routine processing activities.

MIS and Reports

• Prepares timely and accurate MIS statements and reports as required.

Qualification:

• High school / Diploma or equivalent required.
• Minimum 1 year of experience in the same field.