Operation Manager

The Operations Manager will be responsible for overseeing and managing the day-to-day business operations across the company, including store management, warehouse, and e-commerce functions. The role involves setting up and streamlining operational processes, ensuring accurate data management, improving system efficiency, and supporting teams to meet business goals effectively.

Key Responsibilities:

1. Operations Management

• Oversee end-to-end company operations and ensure smooth coordination between all departments (store, warehouse, logistics, and e-commerce).
• Monitor daily operational activities and resolve bottlenecks to maintain workflow efficiency.
• Develop and implement operational policies and procedures to ensure consistency and accuracy across teams.

2. Store & Warehouse Management

• Manage stock flow between warehouse and stores to ensure proper inventory control and timely replenishment.
• Supervise inventory audits, stock reconciliations, and material movement.
• Coordinate with the procurement and dispatch team for order fulfillment and accuracy.

3. E-Commerce Operations

• Oversee e-commerce order processing, listing accuracy, packaging, and timely delivery.
• Ensure seamless coordination between e-commerce, warehouse, and logistics teams.
• Analyze sales and dispatch data to identify performance gaps and improvement areas.

4. Process Setup & System Accuracy

• Design and implement operational processes that enhance productivity and reduce manual errors.
• Ensure accurate system entries, data management, and reporting in ERP/CRM or other company systems.
• Conduct regular reviews to identify process deviations and implement corrective actions.

5. Data Analysis & Reporting

• Analyze operational data to track KPIs like order fulfillment rate, stock accuracy, turnaround time, etc.
• Generate and share reports with management for performance insights and business decisions.
• Use data analytics to forecast demand, optimize inventory, and support business planning.

6. Team Management & Coordination

• Lead, train, and guide store, warehouse, and e-commerce teams.
• Ensure team members follow standard operating procedures and maintain productivity.
• Foster a collaborative and disciplined work environment.

Key Skills & Competencies:

• Strong knowledge of operations, supply chain, and warehouse management.
• Analytical mindset with the ability to work on data-driven insights.
• Proficiency in Excel, ERP/CRM systems, and data reporting tools.
• Leadership, communication, and problem-solving skills.
• Attention to detail and process-oriented approach.

Job Type: Full-time

Pay: ₹35,000.00 - ₹57,665.66 per month

Work Location: In person