OPERATION MANAGER

Key Responsibilities:

• Develop opportunities for continuous improvement of online healthcare and pharmacy processes to optimize performance, efficiencies & productivity to be best in class and meet business objectives & targets.
• Effectively manage resources related to logistics, fleet management, stocks, storage, package and delivery at optimized cost.
• Coordinate with partners and stake holders for efficient delivery of services.
• Provide adequate trainings and other capacity-building initiatives for entire team.
• Identify key quality improvement opportunities and implement highly effective workflows and processes to achieve better pharmaceutical outcomes.
• Ensures compliance with National and MOPH rules and regulations.
• Manage the operation of the entire healthcare services platform & business on a regular basis, oversee budgets, and setting performance objectives.
• Continual assessment of online services for improvement related to quality, cost, delivery, safety and customer services and provide recommendations for improvement and business development in order to achieve outcomes and goals for system-wide quality, service and financial viability.
• Achieving business goals and revenue targets.
• Identify the factors related to market, customer, competition, brand performance and contribution and build strategies and work for improvement of all identified factors.
• Ensuring activities to increase the online ratings.
• Present monthly, quarterly, and annual statements, analyses, and reports of operations and finances to management.
• Dealing with escalated customer issues & online reviews.

Qualifications & Requirements:

• In-depth knowledge of online healthcare retail operations & technology, pharmacy, marketing & driving the team.
• Experience in managing supply chains, good understanding of the regulatory, quality and compliance requirements.
• Skilled in communication and leading a team with a good command in both written and spoken English. Arabic will be an added advantage.
• Understanding financial impact and knowledge of cost drivers within the supply environment.
• Knowledge and experience in dealing with complex/regulated supply chains and processes.•Strong analytical, problem solving, and critical thinking skills.
• Demonstrate high accountability, attention to detail, and the ability to work collaboratively in a cross functional team to achieve common goals.
• Ability to drive continuous improvement across the Supply Chain to enable business performance.
• Proven capability in building strong relationships with key stakeholder and multiple interfaces.
• Must have expertise in E-commerce application and technology.
• Outstanding organizational and coordination abilities with good interpersonal skills.
• Ability to implement process improvement initiatives.

Job Type: Full-time

Pay: QAR8,000.00 - QAR10,000.00 per month