Operation Manager / Administrator

Operations & Administration Manager – Educational Center

Role Overview:
The Operations & Administration Manager is responsible for overseeing the seamless functioning of the educational center, ensuring operational excellence, efficient administration, and an exceptional learner experience.

Key Responsibilities:

• Lead and manage day-to-day operations of training programs and center activities
• Oversee student lifecycle: inquiries, registrations, attendance, and certification
• Coordinate with trainers, academic teams, and support staff for smooth delivery
• Plan and manage class schedules, exams, and demo sessions
• Maintain accurate records, reports, and documentation
• Ensure compliance with accreditation standards and awarding bodies
• Enhance operational processes to improve efficiency and service quality
• Supervise front-desk, customer service, and administrative functions
• Support marketing, admissions, and corporate training coordination
• Monitor performance metrics, prepare reports, and manage budgets

Requirements:

• Bachelor’s degree in Business Administration, Education, or related field
• 3+ years of experience in operations/administration (education sector preferred)
• Strong leadership, coordination, and organizational skills
• Excellent communication and client-handling abilities
• Proficiency in MS Office, CRM systems, and reporting tools
• Ability to multitask and manage multiple programs simultaneously

Key Skills:

• Operational Management
• Administrative Coordination
• Customer Experience Management
• Team Leadership
• Problem Solving & Decision Making
• Time & Process Management

Pay: Up to QAR2,000.00 per month

Work Location: In person