Operation / Sales Manager (COFFEE SHOP)

We’re on the hunt for a hands-on leader who’s as passionate about coffee as they are about creating a smooth, positive experience for both customers and team members.

If you love the hum of a busy service, thrive on structure and accountability, and know your way around a well-pulled espresso, this could be your next gig.

What you'll be doing:

· Manage day-to-day operations, including end of day POS reconciliation and locking up of venue.

· Leading, training and guiding other team members during shift; being the point of call for dealing with any customer issues.

· Hiring and rostering of all FOH coffee team members, within labor KPI’s.

· Ordering and management of stock, within ‘cost of goods’ KPI’s.

· Inbox management, including customer and supplier email correspondence.

· Ensure compliance with food safety, health, and workplace safety standards.

· Drive guest satisfaction through service excellence.

· Assisting with barista duties if / when necessary.

A bit about you:

You’ve managed a cafe before and you love it – bonus points if you’ve spent years as a head barista.

You’re a people person – you make both staff and customers feel welcome and valued.

You’re genuinely passionate about specialty coffee – you know your beans and love a good chat about brew methods and flavour profiles.

You’re organized, reliable, and thrive in a fast-paced environment.

Job Type: Full-time

Pay: QAR4,000.00 - QAR6,000.00 per month