Operational Excellence Manager

Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at Dar Al-Handasah and Sidaracollaborative.

Role Purpose

The Operational Excellence Manager is responsible for driving performance, consistency, and reliability across Facilities Management operations .

This role shifts operations from reactive service delivery to structured, measurable, and continuously improving performance , ensuring services are delivered efficiently, predictably, and in alignment with operational priorities.

Key Responsibilities

Performance Management & KPIs

• Develop, monitor, and continuously improve operational KPIs across FM services.
• Establish performance dashboards and reporting structures for management visibility.
• Ensure KPIs reflect service availability, response effectiveness, and operational impact .

Continuous Improvement

• Lead continuous improvement initiatives across operational processes.
• Conduct root cause analysis for recurring service failures and inefficiencies.
• Identify systemic gaps and recommend sustainable corrective actions.

Process Standardization

• Develop, review, and standardize operational procedures and workflows.
• Ensure consistent implementation of SOPs across zones and disciplines.
• Reduce variability in service delivery through structured operational controls.

Digital & Data Enablement

• Support the effective use of CMMS platforms (e.g. Maximo) for performance monitoring.
• Leverage operational data to drive fact-based decision making.
• Improve data accuracy, reporting discipline, and performance transparency.

Cross-Functional Coordination

• Work closely with asset management, maintenance, soft services, and warehouse teams.
• Align contractor performance with operational excellence objectives.
• Act as a central coordination point for performance-related initiatives.

Reporting & Management Support

• Prepare periodic performance reports for senior management.
• Highlight risks, trends, and improvement opportunities.
• Provide clear recommendations supported by operational data.

Required Qualifications

• Bachelor’s degree in Engineering, Operations Management, or a related discipline .
• 15–20 years of experience in operations, facilities management, or large-scale service environments.
• Proven experience in performance management and operational improvement.
• Strong understanding of FM operational models and service delivery frameworks.
• Experience working in complex, live, high-demand environments .

Key Competencies

• Strong analytical and systems-thinking mindset
• Ability to translate data into actionable operational decisions
• Excellent coordination and stakeholder management skills
• Structured, disciplined, and results-oriented approach
• Leadership presence with the ability to influence across teams