Operations Analyst

The Operations Intern will support the daily execution of demand initiatives, working closely with the Operations Analyst and Manager. This role is hands-on and execution-focused, ideal for someone eager to gain exposure to operational excellence in a fast-paced environment.

Execute Operational Campaigns: Implement rider engagement campaigns on the system as directed by the team, ensuring timely and accurate configuration.

• Data Interpretation: Support in analyzing campaign results and performance metrics to extract actionable insights and inform future initiatives.

• Marketplace Monitoring: Assist in tracking real-time marketplace dynamics (supply & demand balance, pricing competitiveness, etc.) and escalate observations as needed.

• Support with Routine Tasks: Help with operational data entry, system tagging, and backend configurations in coordination with cross-functional teams.

• Cross-Team Collaboration: Coordinate with marketing, customer service, and driver teams to ensure aligned execution of ongoing initiatives.

Highly detail-oriented with basic analytical skills (Excel or Google Sheets proficiency required).

• Strong execution mindset and willingness to learn operational tools and systems.

• Clear communicator and team player, able to collaborate across departments.

• Enthusiastic about tech-enabled operations and eager to grow in a data-driven environment.

• It would be prefered skill that if candidate can speak fluent Chinese.