Partner Operations Specialist

Role Objective

Partner Operations Specialist, you will ensure smooth day-to-day performance across our

food vendor partners. You’ll be responsible for maintaining operational quality, resolving

issues quickly, and supporting partners in delivering great customer experiences. This role

is ideal for a detail-oriented operator who enjoys solving problems, working closely with

vendors, and driving consistency across our platform.

Key Responsibilities

● Monitor daily partner metrics including availability, rejection rate, cancellations,

preparation time, and delivery issues.

● Ensure partners adhere to operational standards and SLAs.

● Flag underperformance or service risks to the Partner Ops Lead and support in

executing corrective actions.

● Act as the first point of contact for partner operational issues, logging and resolving

technical, process, or fulfillment challenges such as tablet outages, order flow

issues, or inventory sync errors.

● Escalate recurring or complex issues to the relevant internal teams for systemic

resolution.

● Support onboarding of new partners and branches, including system setup,

operational checks, and go-live readiness.

● Verify completeness of inputs such as contact details, working hours, devices, and

menu setup prior to launch to ensure a smooth transition to live operations.

● Conduct periodic site visits and check-ins with vendors to ensure compliance and

capture feedback.

● Maintain professional relationships that encourage accountability and

collaboration on operational improvements.

● Track and update partner performance dashboards and internal reports.

● Highlight operational trends, pain points, and areas for improvement to the Partner

Ops Lead.

Requirements

● 1–3 years of experience in food delivery, e-commerce, FMCG, or operations-heavy

roles.

● Strong understanding of operational performance metrics (SLAs, cancellations,

order flow).

● Proficiency in Excel / Google Sheets; comfort working with dashboards or analytics

tools.

● Highly organized with strong attention to detail and follow-through.

● Excellent communication and coordination skills in English.

● Ability to work effectively in a fast-paced, field-driven environment.

Nice to Have

● Experience with food delivery aggregators or restaurant tech platforms.

● Familiarity with catalogue management, PoS, or order/inventory systems.

● Exposure to partner onboarding, support, or vendor management processes.