Operations and Supply Chain Specialist

Job Description

Your opportunity

We are currently seeking an Operations & Supply Chain Specialist as part of our dynamic team in our subsidiary in Dubai. You will be responsible for managing the order to payment flow of the allocated customer portfolio in a timely and accurate fashion, working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies.

How you will contribute

• Managing customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information
• Managing order flow from order acquisition to order entry in compliance with agreed trade terms
• Managing delivery flow by liaising directly with the planning team, logistics, transportation companies, and customer whilst acting as first point of contact in the event of any query/issue
• Managing back-orders ensuring the maintenance of a clean portfolio
• Managing goods returns in compliance with agreed trade terms
• Supporting sales in case of commercial, logistics, product claims from the customer
• Supporting sales events such as Buying Days, brands/product presentations, customer s onsite trainings, customer s visits, etc. through active participation in both organizational preparation and execution
• Issuing sales/customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating to ad hoc sales-related activities and/or projects

Who you are

• 3 years of experience in similar roles in a fast-paced environment.
• Previous experience in a B2B customer service environment
• Has knowledge about international logistics, supply chain, customs processes
• Experience with an ERP is essential, SAP experience is a plus
• Perfect level of English, another language (Italian, Arabic or French) will be considered a plus
• Proficient in MS Office (Excel, Power Point, Word)