Operations Assistant

About the Role

We are looking for a detail-oriented and proactive Operations Assistant to support our US Healthcare Revenue Cycle Management (RCM) operations. This role plays a vital part in ensuring smooth coordination between teams, maintaining accurate documentation, and assisting with day-to-day operational workflows related to referrals, billing processes, scheduling, and other administrative tasks for psychiatry and behavioral health services.

This is a full-time onsite position requiring strong communication, organizational skills, and the ability to work efficiently in a fast-paced, night-shift environment.

Key Responsibilities

RCM Operations Support

• Assist with daily RCM functions including referrals, eligibility verification, authorization submission, and follow-ups.
• Support processes for billing, payment posting, claim tracking, denial follow-ups, and collections.
• Coordinate with internal teams to ensure timely updating of patient information, encounter details, and required documents.
• Maintain accuracy in data entry across RCM platforms, EHR systems, and billing software.

Administrative & Operational Coordination

• Support day-to-day back-office operations, ensuring smooth workflow and timely task execution.
• Maintain logs, trackers, and reports for tasks such as referrals, patient scheduling updates, claim progress, and operational KPIs.
• Assist managers with documentation preparation, dashboards, and performance summary reports.
• Coordinate communication between team members, supervisors, and US-based stakeholders when required.

Process Monitoring & Quality

• Ensure tasks are completed according to standard operating procedures (SOPs).
• Identify errors or inconsistencies in documentation and escalate them to the supervisor.
• Maintain confidentiality and compliance with HIPAA and company policies.

Team Collaboration

• Support cross-functional teams involved in RCM, scheduling, billing, and patient communication.
• Participate in team meetings, contribute to process improvements, and assist with operational problem-solving.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field (preferred).
• Prior experience in RCM, medical billing, referrals, or US healthcare administration is an advantage.
• Strong English communication (written & verbal).
• Proficient in MS Excel, Google Sheets, and documentation tools.
• Excellent organizational skills, attention to detail, and ability to multitask.
• Ability to work night shift (7 PM–4 AM PKT) on-site.