Operations Assistant (Data, Documentation & Client Support)

We are a service-oriented company delivering project-based solutions to diverse clients. We value professionalism, quick thinking, and clear communication.

We are hiring a detail-oriented and dependable Operations Assistant to support daily operations through data handling, documentation, email coordination, and structured administrative work. This is a hands-on, non-managerial role ideal for candidates who excel in accuracy, organization, and system-based tasks.

Key Responsibilities Email & Communication

• Read, understand, and professionally respond to client and third-party emails
• Accurately address service, client, and project-related queries
• Escalate important matters to relevant team members promptly
• Handle incoming calls and maintain professional communication
• Coordinate with clients, vendors, and service partners

Data, Documentation & Admin Support

• Prepare, manage, and update Excel sheets for operational workflows
• Accurately enter, process, and organize data across spreadsheets and systems
• Create and format professional Word documents, letters, and reports
• Complete and submit forms using provided information
• Verify, validate, and ensure accuracy of data and records
• Maintain organized digital and physical documentation
• Track deadlines and maintain proper record-keeping
• Assist in preparing summaries and basic operational reports

Research & Task Management

• Conduct targeted internet research and compile relevant findings
• Stay updated on industry information to support internal teams
• Manage multiple assignments with strong attention to detail
• Meet deadlines without compromising quality

Professional Conduct

• Handle sensitive information with strict confidentiality
• Maintain a polite, confident, and professional demeanour in all interactions

Required Skills & Qualifications

• Minimum 16 years of education (BA Hons, BBA, BS, MA, MBA or equivalent)
• Strong proficiency in Microsoft Excel (formulas, sorting, filtering)
• Good command of Microsoft Word and Outlook
• Excellent English communication skills (written and verbal)
• Strong attention to detail and accuracy
• Comfortable handling structured and repetitive tasks
• Analytical thinking and quick learning ability
• Organized, responsible, and proactive work style

Preferred (Bonus Skills)

• Advanced Excel skills (VLOOKUP, Pivot Tables)
• Experience in operations support, reporting, admin, or similar roles
• Familiarity with CRM systems or online portals

Why Join Us?

• Professional and structured work environment
• Market-competitive salary package
• Stable, process-driven role with clear responsibilities
• Long-term growth opportunities within the organization

Location: Office 509–511, NASTP, Old Airport Rd, Chaklala Cantt., Rawalpindi

Working Hours: 12:30 PM – 9:30 PM

Pay: Up to Rs50,000.00 per month

Work Location: In person