Operations Assistant - Emirati National

Key Responsibilities

• Check and monitor the availability of all delivery platforms to ensure seamless operations.
• Ensure all platform menus are updated with accurate item availability.
• Update item photos and descriptions as needed.
• Create and add new dishes to the menu based on business needs.
• Assist store managers in handling delivery-related concerns.
• Coordinate with the Accounts Manager and Support Team for urgent assistance.
• Assist restaurants in resolving dashboard technical issues by coordinating with IT and delivery aggregators.
• Monitor canceled and refunded orders via the delivery group and emails.
• Check the Fresh Service report for all QSR canceled orders and file disputes when necessary.
• Verify and gather additional reports from restaurant managers for further investigation.
• Send clarification and settlement emails to each aggregator.
• Coordinate with the Accounts Department regarding aggregator verdicts and settlements.
• Communicate with aggregators to take the brand live on delivery platforms, ensuring all required documents are submitted.
• Verify the menu before making it live.
• Review delivery platform contracts.
• Inform the Marketing and Accounts teams about new listings.
• Coordinate with IT to create necessary POS buttons.
• Visit stores during new platform launches to ensure smooth implementation.
• Maintain a record of delivery platform launch dates.
• Serve as the substitute for the office receptionist during her absence, ensuring smooth front-desk operations and handling administrative tasks efficiently.

Job Types: Full-time, Part-time

Expected hours: No less than 4 per week