Operations Manager

Job Summary

The Operations Manager will be responsible for overseeing daily operations, ensuring business efficiency, improving processes, and delivering high-quality services. This role requires strong leadership, strategic thinking, and hands-on management to drive operational excellence and meet organizational goals.

Key Responsibilities

• Plan, direct, and oversee daily operations to ensure smooth workflow.
• Develop and implement operational policies, procedures, and standards.
• Monitor performance metrics and identify areas for process improvement.
• Manage budgets, resources, and operational costs effectively.
• Lead, coach, and motivate the operations team to achieve set targets.
• Ensure compliance with company policies, health & safety regulations, and legal requirements.
• Collaborate with other departments (Finance, HR, Sales, Customer Service, etc.) to align operational goals with business objectives.
• Oversee vendor management, supply chain, and inventory control.
• Prepare regular reports for senior management on operational performance.
• Drive initiatives to enhance efficiency, productivity, and customer satisfaction.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred).
• Proven experience (5+ years) in an operations management or similar role.
• Strong leadership and people management skills.
• Excellent problem-solving, analytical, and decision-making abilities.
• Proficient in MS Office and operations management software/tools.
• Strong communication and organizational skills.
• Ability to work under pressure and manage multiple priorities.

Key Competencies

• Strategic Thinking & Planning
• Process Improvement & Efficiency
• Financial & Resource Management
• Leadership & Team Development
• Customer-Centric Mindset

Job Type: Full-time