Operations Associate

Fynd is India’s largest omnichannel platform and a multi-platform tech company specialising in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

At Fynd, we’re building India’s most connected commerce infrastructure — enabling seamless integrations across marketplaces and brands. Konnect powers this vision. Today, we manage 25+ live marketplace and e-commerce integrations, seamlessly syncing data between Fynd Commerce and leading platforms like Flipkart, Myntra, and Amazon. We’re now scaling to support 600+ integrations, building a robust, self-serve integration ecosystem that moves massive volumes of products, orders, inventory, and pricing data with speed and reliability.

We’re looking for engineers who are curious problem-solvers, passionate about distributed systems, and excited by the challenge of building resilient, high-scale integration infrastructure that powers thousands of businesses daily.

Role Summary

The role is responsible for end-to-end store-level order fulfilment operations, ensuring timely pickup, quality checks, packing, dispatch, and returns handling. The individual acts as a key link between brand stores, pickup points, delivery partners, and internal TMS riders, while maintaining accuracy, compliance, and operational efficiency.

Key Responsibilities

• Product Pickup & Inbound Handling
  
  

Coordinate with brand stores to collect products as per system-generated orders.

Ensure accurate pickup of SKUs, quantities, and variants from the brand store.

Receive products at the designated pickup point / hub and acknowledge receipt in the system.

• Quality Check (QC)
  
  

Perform Thorough Quality Checks On Received Products, Including

Product condition (damage, defects, stains, usage marks)

Correct SKU, size, color, and tagging

Follow defined QC SOPs and acceptance criteria.

Flag discrepancies or quality issues immediately to relevant teams.

Ensure QC activities are completed within defined TATs.

• Packing & Dispatch
  
  

Pack Shipments As Per Brand And Logistics Guidelines, Ensuring

Correct packaging material

Proper labeling and documentation

Secure packaging to avoid transit damage

Prepare Shipments For Dispatch To

External delivery partners

Internal TMS riders

Handover shipments with proper scanning, manifests, and proof of dispatch.

• TMS Rider Management
  
  

Allocate delivery tasks to TMS riders based on route, capacity, and priority.

Track rider movement, delivery status, and adherence to timelines.

Resolve on-ground issues related to delays, misroutes, or failed pickups/deliveries.

Ensure rider compliance with process, safety, and customer handling standards.

• Reporting & Documentation
  
  

Maintain Daily Operational Reports Including

Pickups completed

Orders packed and dispatched

Pending and delayed shipments

QC rejections and reasons

Share periodic reports with supervisors and stakeholders.

Ensure accurate data entry in systems and trackers.

• Returns Management & Unboxing
  
  

Receive customer returns at the pickup point or hub.

Perform return unboxing strictly in front of CCTV cameras as per compliance requirements.

Validate Returned Products For

Condition

Correct item and tags

Signs of usage or tampering

Update return status in the system and route items as per SOP (restock, RTV, disposal).

Escalate discrepancies or suspected fraud immediately.

Ownership & Accountability

Ensure order-level accuracy from pickup to dispatch.

Maintain process compliance for QC, packing, dispatch, and returns.

Reduce losses, damages, and customer complaints through vigilant checks.

Meet operational SLAs and TATs consistently.

Skills & Competencies Required

Strong attention to detail and process discipline

Basic system and reporting skills (Excel / internal tools)

Ability to manage field staff (riders)

Good coordination and communication skills

Ability to work in a fast-paced, high-volume environment

High integrity and compliance mindset

What do we offer?

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.

We believe in empowering our people to take ownership, lead with confidence, and shape their careers.

• Flex University: Access in-house learning sessions and workshops designed to enhance your professional and personal growth.
• Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.
  
  

Culture

We believe in building strong teams and lasting connections.

• Regular community engagement and team-building activities
• Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture
  
  

Wellness

Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents

Work Environment

We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.

Join us to be part of a dynamic environment where your ideas make an impact!