Operations Associate

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

About Contour:

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

Division:

Constellation Web Solutions, part of the Constellation Perseus Operating Group, is a real estate marketing technology company delivering industry-leading real estate websites, mobile technologies, interactive voice response systems, and home builder marketing services. The division supports real estate professionals with innovative digital solutions designed to enhance visibility, engagement, and operational efficiency.

Division Link: http://www.constellationws.com/

Job Description:

We are seeking a detail-oriented and proactive Operations Associate to join our team. In this role, you will support data onboarding and compliance processes by working closely with MLS partners, data vendors, and internal stakeholders. You will be responsible for maintaining accurate records, analysing financial and data reports, reconciling variances, and ensuring smooth onboarding and offboarding workflows. The ideal candidate thrives in a fast-paced, team-oriented environment and demonstrates strong analytical, communication, and organizational skills.

Key Responsibilities:

• Data Onboarding & Offboarding: Coordinate with MLS organizations and data vendors to facilitate seamless onboarding and offboarding of client data.
• CRM & Record Management: Maintain accurate and up-to-date client and vendor records across internal CRM systems and supported business units.
• Case Documentation: Keep detailed and accurate case notes for all customer and vendor interactions to ensure traceability and compliance.
• Issue Identification & Escalation: Proactively identify potential operational or compliance issues and escalate them with clear recommendations to management.
• System Utilization: Utilize shared mailboxes, multiple CRMs, Microsoft SharePoint, and remote systems to manage onboarding and compliance workflows.
• Financial Analysis: Review monthly financial reports and compare actual results against expected figures.
• Variance Reconciliation: Investigate and reconcile routine variances using historical data and escalate significant discrepancies for further review.
• Billing & Reporting Support: Compile client billing reports and compare internal reports with MLS reports to identify discrepancies for analysis.
  
  

Required Skills & Experience:

• Microsoft Office Proficiency: Strong working knowledge of Microsoft Excel, Outlook, and SharePoint.
• Email-Based Customer Service: Experience handling customer or vendor communication primarily through email.
• Communication Skills: Excellent written communication skills with the ability to explain technical or compliance-related issues clearly and concisely.
• Analytical Thinking: Logical and methodical approach to problem-solving with strong analytical capabilities.
• Attention to Detail: High level of accuracy with strong organizational skills.
• Prioritization & Ownership: Ability to prioritize tasks effectively while taking personal responsibility for assigned issues.
• Team Collaboration: Strong team player with the ability to work independently when required.
• Adaptability Under Pressure: Ability to remain composed and solution-focused in time-sensitive situations.
  
  

Desired Skills & Experience:

• Vendor Relationship Management: Ability to build professional rapport with vendors through written communication.
• Financial Reconciliation Exposure: Experience reviewing financial data and performing variance analysis (optional).
• CRM System Experience: Familiarity with multiple CRM platforms and shared mailbox management (optional).
• Self-Development Mindset: Self-motivated, resourceful, and eager to learn and share knowledge within the team.
  
  

Work Environment & Shift Timings:

• Standard Shift: 8:00 AM – 5:00 PM Eastern Standard Time (6:00 PM – 3:00 AM Pakistan Standard Time)
• Work Setting: Team-oriented, fast-paced environment requiring strong time management and communication skills.
  
  

Exciting Benefits We Offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.