Operations Compliance Associate

Coordinator Operations Compliance

Operations - United Arab Emirates, AE - Full time - 1018

About InstaShop

InstaShop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.

With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone's achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we're always on the lookout for new talents to join us on our success journey.

About the role

As an Operations Compliance Associate you will be responsible for managing and optimizing the personal shopping process, including coordinating schedules for shoppers, maintaining operational efficiency, and ensuring the technical systems in shops are working smoothly. You will also handle customer inquiries and ensure a high level of service is provided.

Day-to-Day Responsibilities

• Overseeing employee leave records, ensuring vacation and sick leave requests are tracked, processed, and updated accurately
• Monitoring employee performance on a daily basis to assess productivity levels, provide feedback, and identify areas for improvement
• Conducting analysis of both top and low performers, recognizing high achievers and offering additional support to those requiring improvement or guidance
• Managing the onboarding process for new hires, ensuring a smooth integration into the team
• Overseeing the offboarding process for employees leaving the company to ensure a professional and seamless transition
• Ensuring end-to-end monitoring, editing and completion of visa compliance for Last Mile & Personal Shopper teams
• Coordination of special projects (NPS, DriverApp, PickerApp, & operational workflow)
• Assistance in completion of timesheets, invoicing, tracking payment cycles and ensuring vendors are paid out on time
• Coordination and assistance with branding, marketing & asset related tasks with 3PL operational vendors

Key Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field
• Proven experience in retail, customer service, or logistics
• Knowledge of inventory management systems and e-commerce platforms

What you will bring

• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Ability to analyze data to optimize shopper performance and service quality
• Technical proficiency with tablets, desktops, and other in-store devices
• Customer-focused mindset with a strong problem-solving ability
• Flexibility and adaptability in a fast-paced work environment