Operations Control Center Officer

Prepare daily operational reports including incident and performance updates for Dubai s transport network

Respond to unplanned events received through EMMS C2, Dubai Police, and other agencies, verifying notifications with tools such as CCTV, GIS maps, and OCC communication

Monitor and govern operations across traffic, bus, metro, tram, marine, taxi, and smart monitoring OCCs to ensure service availability and compliance with procedures

Operate Mobile Command Vehicles (MCVs) during emergencies and major events, relaying updates to main and command control rooms

Escalate service disruptions and emergency-level incidents to relevant authorities immediately

Oversee planned event and crowd management operations at transport hubs through CCTV and OCC systems

Handle emergency and crisis communications through IMMCS, TETRA radios, SMS, and emergency call systems, ensuring proper documentation and escalation

Register incidents in EMMS C2 and document actions taken by OCCs in accordance with approved procedures

Support coordination between internal teams and external entities during crises, ensuring timely reporting to supervisors

Perform additional duties assigned by the direct line manager or Department Director