Operations Coordinator

Job Description – Operations Coordinator (OC)

Our OCs work proactively with the customer to ensure timely delivery of goods, acceptance at the customer end and prompt release of payment. The job of the OC will entail coordination with all departments, including Logistics, Accounts, Sales and with the OEM. The job of a OC comprises of the below activities:

• Providing excellent customer service (details given below)
• Ensuring timely delivery of goods to the customer
• Coordinating with the transporter for resolution of issues
• Ensuring prompt acceptance of goods by customers through regular follow up vide phone and email
• Getting payments released by regular follow ups
• Developing professional relationships with customers for repeat business
• Updating catalogues on GEM every week to avoid expiry
• Updating prices on GEM every week to ensure L1 position
• Uploading new catalogues on GEM
• Following up with OEM/Manufacturers for documents/data required for offer submission
• Maintaining records such as Order Status, Payment Status, Upcoming Bids, Pending Bids,

Active Catalogues etc

A OC is expected to be efficient and consistent at providing excellent customer service. Customer

Service includes –

• Assisting customers in placing orders
• Proactively providing updates to the customer regarding order status and delivery
• Coordinating with the Logistics Service Provider for timely delivery
• Resolving issues related to Logistics, Paperwork etc for smooth acceptance of goods
• Helping customer understand the product and verify its functioning
• Coordinating with Service Team for installation of goods (wherever applicable)
• Providing any documents required for payment processing
• Resolving any other queries raised by the customer

Qualifications and Skills of Sales Executive:

• Good Communication Skills
• Persuasive and Polite with Customers
• Diligent in carrying out Routine Tasks
• Multitasking
• Coordinating Between Department

Growth Plan:

Operations Ops Manager -
Coordinator Executive Operations

Job Type: Full-time

Pay: ₹15,000.00 - ₹21,000.00 per month

Experience:

• total work: 1 year (Required)

Work Location: In person